Working with reviews

Yandex users leave reviews of organizations after using their services. For example, users can write reviews on Yandex.Maps or in search results. You can read and respond to your organization's reviews in Yandex.Webmaster.

Yandex.Webmaster gets the review details from Yandex Business Directory. For more information about sources of reviews, see the Help for Yandex Business Directory.

Prerequisites of working with reviews

To see reviews in Yandex.Webmaster, follow these steps:

  1. Add your organization to Yandex Business Directory. You need to specify the address of your organization's website.

To view the reviews and respond to them, you should have access to the site (in Yandex.Webmaster) and to the business (in Yandex Business Directory).

How the site owner can start working with reviews

Verify your rights to the business in the Business Directory or ask the owner of the business to add you to the list of their representatives. After the verification is complete, within 24 hours you will see the reviews in Yandex.Webmaster.

How the business owner can start working with reviews

Ask the owner of the website in Yandex.Webmaster to delegate you the right to manage the website.

How to work with reviews

Reviews are available on the Site quality → Reviews page.

You can:
  • Respond to a review. Your response will be displayed immediately under the original comment on a relevant service. You can edit your response at any time.

    The user can't respond to the organization owner's message. Therefore, we advise you to provide all additional information and your contact details in your response, if you wish to continue communicating with the user.

  • Report a review if you think it violates the guidelines. Give details of why you think that the review is inappropriate. Your message will be sent to the Yandex Business Directory support.

    The claim is processed within three days. If it is found valid, the review will not be shown anymore.

    If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.

Reviews may stop being shown in Yandex.Webmaster for the following reasons:

  • The user has deleted their review from the card or the partner stopped providing reviews to us.
  • After checking for compliance with our guidelines, the review was removed.

Users can leave their reviews directly in Yandex services or on partner websites. The comments left on partner sites are not shown in Yandex.Webmaster. You can view them on Yandex.Maps. To respond or complain about a review, visit the site and contact its owner.