---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.com/support/webmaster/en/service/reviews.md
  - https://yandex.com/support/webmaster/tr/service/reviews.md
keywords:
  - s
  - i
  - t
  - e
  - ' '
  - r
  - v
  - w
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/webmaster/en/llms.txt


# Working with reviews

Yandex users can leave reviews about websites, organizations. Users post site reviews on their [public pages](https://yandex.com.tr/support/reviews/public-profile.html). Reviews about organizations are posted in Yandex services (Yandex Maps, search results, and so on) and on partner sites. For more information about feedback sources, see [Yandex Business Help](https://yandex.com/sprav/support/manage/reviews.html#sources).


## Where you can view and respond to reviews {#view-reply}

Reviews are available in Yandex Webmaster — on the [Reviews and ratings](https://webmaster.yandex.com/site/quality-tools/reviews/) page.



#|
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**What / Where**
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**"Reviews and ratings" in Yandex Webmaster**
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**View reviews**
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>
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About the site
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**On site** tab
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About the organization
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**On the organization** tab
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**Respond to a review**
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>
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About the site
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**On site** tab
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About the organization
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**On the organization** tab
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On behalf of a site or organization representative
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The response will be displayed as official on the services where the review is posted
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**Report a review**
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<svg width="24px" height="24px" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" version="1.1" fill="none" stroke="#ffdb4d" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"><polyline points="2.75 8.75,6.25 12.25,13.25 4.75"/></svg>
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|#


Reviews and responses are moderated within a few days.

Yandex Webmaster regularly checks for new reviews. To stay informed about site reviews, [configure notifications](https://yandex.com/support/webmaster/en/service/notifications.md#sites).


Users can rate sites when writing reviews. The [Reviews and ratings](https://webmaster.yandex.com/site/quality-tools/reviews/) page in Yandex Webmaster features a rating bar. It shows the total number of reviews and the ratio of good and bad ratings. Grades 1-3 are considered bad, 4 and 5 are considered good.

![](../_assets/review-color.png){.border-yes}



{% note info %}

Yandex Webmaster monitors data credibility. That's why only the site owner can respond to a review. To respond to a review, select the main site address in Yandex Webmaster.

{% endnote %}


## Working with reviews on the "Reviews and ratings" page in Yandex Webmaster {#wm}

On the [Reviews and ratings](https://webmaster.yandex.com/site/quality-tools/reviews/) page, you can view, respond to, or report a review. If you respond to a review in Yandex Webmaster, your response will have the **Official response** mark.

{% list tabs %}

- About the site

  
  To view and respond to site reviews:

  1. Make sure that you have access in Yandex Webmaster.
  1. On the [Reviews and ratings](https://webmaster.yandex.com/site/quality-tools/reviews/) page, open the **Site reviews** tab.
  

- About the organization

  
  To start displaying reviews about the organization:
  
  1. [Add your organization to Yandex Business](https://yandex.com/sprav/main).

    When doing so, specify your company’s website in the **Website or social media** field.

  1. [Add this site to Yandex Webmaster](https://yandex.com/support/webmaster/en/service/quick-start.md) and [verify your rights](https://yandex.com/support/webmaster/en/service/rights.md) to manage the site.
  
  To view reviews and respond to them:

  1. Make sure that you have [access to the site](https://yandex.com/support/webmaster/en/service/rights.md#rights) in Yandex Webmaster and [access to the organization in Yandex Business](https://yandex.com/support/business-priority/manage/verify.html).

  1. On the [Reviews and ratings](https://webmaster.yandex.com/site/quality-tools/reviews/) page, open the **On the organization** tab.

  {% cut "How can the site owner start to work with reviews" %}
  
  
  [Confirm the management rights for the organization in Yandex Business](https://yandex.com/support/sprav/manage/verify.html) or ask the business owner to [add you to the list of representatives](https://yandex.com/support/business-priority/#faq__add-representative). You will see the reviews in Yandex Webmaster within 24 hours after verification is complete.
  
  
  {% endcut %}



{% endlist %}

If you believe a review is not related to your site or organization or does not meet the requirements ([for organization reviews](https://yandex.com/sprav/support/manage/reviews.html#requirements) or), you can report it. Your message will be sent to the support service.


The claim is processed within five days. If your complaint is validated, the review will stop being displayed.

If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.

## Why a review or response is not displayed {#ness}

A review may stop displaying if:


{% list tabs %}

- About the site

  
  - A user deleted the review from their [public page](https://yandex.com.tr/support/reviews/public-profile.html).
  - The review was removed because it didn't comply with the [guidelines](https://yandex.com.tr/support/reviews/rules.html#rule).
  

- About the organization

  
  - The user deleted the review from the card.
  - The partner stopped sending reviews.
  - The review was removed because it didn't comply with the [guidelines](https://yandex.com/support/sprav/manage/reviews.html#requirements).


{% endlist %}


A response to a review may not be displayed if it hasn't passed moderation and doesn't meet our [requirements](https://yandex.com.tr/support/reviews/rules.html).


If a response to a site review hasn’t passed moderation, [contact customer support](#form).

## Questions and answers {#qanda}


{% cut "How to make reviews visible to everyone" %}


Organization reviews are displayed in Yandex Maps and in Yandex Search results.

You can't publish the reviews on your site.


{% endcut %}


{% cut "Why aren't reviews displayed in Yandex Webmaster?" %}

There are probably no reviews for your organization or site yet, or they are no longer displayed [for several reasons](#ness).

{% endcut %}


<div class="cut-button">

{% cut "Contact support" %}






Tell us what your question is about so we can direct you to the right specialist:

{% list tabs radio %}

- Question about site reviews




  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com/surveys/5261/?&theme=Vopros_pro_otsyv_na_sait&iframe=1&lang=en">
    </iframe>
  </div>


  
- Question about organization reviews and ratings

  {% list tabs radio %}

  - Reviews are shown on Yandex Maps (in Yandex Business), but they aren't shown in Yandex Webmaster

    Make sure that:

    - The website is added to Yandex Webmaster and Yandex Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
    - The main website page is added to Yandex Business without UTM tags.
    - The website rights in Yandex Webmaster and in the Yandex Business card are confirmed for the same username.
  
    If the business has reviews, they will appear in Yandex Webmaster within a week after you correct the mistakes.
  
    If you don't find any mistakes or the reviews are still not displayed, fill out the form.




    <div style="padding: 15px;
          margin: 10px 0;
          background: #FFFFFF;
          border-radius: 10px;
          border: 1px solid var(--yc-color-line-generic);">
      <iframe style="background: #FFFFFF;"
            height="700"
            width="100%"
            frameborder="0"
            src="https://forms.yandex.com/surveys/5261/?&theme1=Vopros_pro_otsyvy_i_reitingi_organizacii&  theme2=Otzivi_est_na_kartah_no_ih_net_v_Webmastere&iframe=1&lang=en">
      </iframe>
    </div>



  - Another question about organization reviews

    See detailed information about organization reviews [in Yandex Business Help](https://yandex.ru/support/sprav/manage/reviews.html). You can also contact support from the Help page.

  {% endlist %}



- Question about responding to a review




  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com/surveys/5261/?&theme=Vopros_pro_otvet_na_otsyv&iframe=1&lang=en">
    </iframe>
  </div>


{% endlist %}




{% endcut %}

</div>

{#form}

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[*официальный]: ![](../_assets/review-of.png) {#review-of}