Transport

Questions and Answers

Getting started

Supported platforms

Yandex.Transport is supported on iOS platforms 8.0 and above and Android 4.0 and above.

How can I find out what version of operating system and app I have?

To find out what version of app is installed, tap Menu, and select Settings → About this app.

To find out your operating system version, click Settings, and select General → About this device. In the Version line you'll see what operating system version your device is running on.

Where can I download the app?

You can download the Android version at the Yandex.Store or Google play.

The iOS version is available at the AppStore.

Supported languages

Yandex.Transport supports Russian, English, and Ukrainian.

The app will launch in English if your phone is set to a language not included in this list.

Which cities are currently displaying transport in real time?

To see an up-to-date list, go to Settings → Select your city. See Select your city.

Search

How do search suggestions work?

You can use automatic search suggestions to enter your request faster.

The suggestions include a list of places with names similar to the request you entered. These places are listed by order of distance from the center of the map currently being displayed.

Routes

How can I set a route?
How can I set a route to a certain organization or place?

To set a route to a map point:

  1. Tap and hold the map point.
  2. In the context menu that appears, tap To here.

The route will start from your current location and end at the selected point.

See more in Set route.

How can I view my itinerary?
How can I reset a route?

Tap Cancel or the Close icon.

See more in Route details.

Why can't I set my route?

The route setting option is not available everywhere. If you can't set a route in Russia or abroad, let us know.

Traffic

Read the Yandex blog (in Russian) to find out how Yandex.Traffic works.

How current is traffic information?

Yandex.Traffic displays data provided by Yandex.Maps and Yandex.Navigator. See Traffic for more on how data is displayed.

The more frequently data is received, the more up to date it is. The current traffic picture is kept for a certain time period. If new data comes in during that time, then the visual representation changes along with it. If there is no new data, then traffic information will stop displaying until new data comes in.

Possible problems

Why isn't the app able to determine my location?

You might not have enabled geolocation on your device. To turn it on:

  • Android 4.3 and earlier: go to Settings → Location access and turn on GPS satellites.
  • Android 4.4: in the menu Settings → Location → Mode turn on Using all sources or GPS Satellites.
  • iOS: go to Settings → Privacy and turn on the Location services and Share my location options (from the app). If these options are already enabled, then make sure nothing is blocking the GPS signal (like the roof of your car).

Why don't all the routes display / why aren't they displaying accurately?

We get data on transport routes from our partners and unfortunately have no influence on how accurate or complete they are.

Where can I find a list of partners (organizations) that provide data?

You have to go to Settings → About app → Data sources. See See app information

Complaints, suggestions, and issues

Please write to Support if you encounter problems with the Yandex.Transport app or to let us know what suggestions or preferences you have.

Please include as much detail as possible so that we can give you a complete response.