Questions and Answers
Yandex.Transport is supported on iOS platforms 8 and above and Android 4.0 and above.
To find out your operating system version, tap Settings, and select General → About this device. In the Version line you'll see what operating system version your device is running on.
To find out what version of the app is installed:
Tap to go to your Profile.
- Tap Settings .
- Choose About.
- On the following page you can see which version of the app is installed on your device.
Yandex.Transport supports Russian, English, and Ukrainian.
The app will launch in English if your phone is set to a language not included in this list.
To see an up-to-date list, go to Settings → Select your city. See Select your city.
You can use automatic search suggestions to enter your request faster.
The suggestions include a list of places with names similar to the request you entered. These places are listed by order of distance from the center of the map currently being displayed.
See Set route.
To set a route to a map point:
- Tap and hold the map point.
- In the context menu that appears, tap To here .
The route will start from your current location and end at the selected point.
See more in Set route.
See Route details.
Tap Cancel or the Close icon.
See more in Route details.
The route setting option is not available everywhere. If you can't set a route in Russia or abroad, let us know.
Road alerts and conversations
Yes. The moderation rules are as follows:
If you mark a road event such as an Accident, Speed camera, Road work, or Other, your note should only contain information about the road event.
Conversations is a forum to discuss current road situations, not a place to disseminate unrelated information.
A message of either type will be flagged under the following circumstances:
It violates national laws.
It contains profanity or other inappropriate words.
This includes obscenities where part of the letters are replaced by stars or other symbols, yet the intended meaning is read and understood by native speakers.
It incites hatred or attempts to humiliate a person or group based on their sex, race, nationality, language, country of origin, religious beliefs, or membership in a particular social group.
It contains advertising.
It contains incomprehensible groups of words or letters.
It contains a phone number or other contact information.
It contains political slogans or appeals to action.
It reports a bombing or other extreme situation that we can not verify and that may frighten other users.
If a user's messages contain inappropriate content, they may be blocked from the app (see Why was I blocked from "conversations"?).
A user can be blocked if they send messages containing non-permissible content (see Are road events and conversations moderated?).
If this is the first time you were blocked, the block will be lifted in 24 hours.
The block will not be lifted after your second offense.
Read the Yandex blog (in Russian) to find out how Yandex.Traffic works.
Yandex.Traffic displays data provided by Yandex.Maps and Yandex.Navigator. See Traffic for more on how data is displayed.
The more frequently data is received, the more up to date it is. The current traffic picture is kept for a certain time period. If new data comes in during that time, then the visual representation changes along with it. If there is no new data, then traffic information will stop displaying until new data comes in.
You might not have enabled geolocation on your device. To turn it on:
- Android 4.3 and earlier: go to GPS satellites. and turn on
- Android 4.4: in the menu Using all sources or GPS Satellites. turn on
- iOS: go to Location services and Share my location options (from the app). If these options are already enabled, then make sure nothing is blocking the GPS signal (like the roof of your car). and turn on the
We get data on transport routes from our partners and unfortunately have no influence on how accurate or complete they are.
Go to Settings → About app → Data sources. See App information
Complaints, suggestions, and issues
Please write to Support if you encounter problems with the Yandex.Transport app or to let us know what suggestions or preferences you have.Complaints, suggestions, and issues
Please include as much detail as possible so that we can give you a complete response.