Questions and Answers
Yandex.Transport is supported on iOS platforms 8 and later and Android 4.0 and later.
Tap Settings and select Main → About this device In the Version line you'll see what OS version your device is running on.
Go to the Profile tab.
- Tap Settings.
- Choose About app.
- You will see the version of the app installed on your device on the page that opens.
Yandex.Transport supports Russian, English, and Ukrainian.
The app will launch in English if your phone is set to a language not included in this list.
Go to Settings → City. See Select your city
Suggestions show a list of object names that match the search terms you entered. The names are arranged in order of the distance from the center of the displayed map.
- Tap and hold the point on the map.
- In the context menu that appears, tap To here .
The route will start from your current location and end at the selected point.
See more in Routes.
See Route details.
Tap Cancel or the Close icon.
See more in Route details.
The route setting option is not available everywhere. Contact us if the route cannot be created.
Road alerts and conversations
Yes. Moderation rules are as follows:
Any type of message will be deleted if:
It violates national laws.
It contains obscene or vulgar language.
Obscenities include words or phrases where letters are partially or completely replaced with asterisks or other characters if the intended meaning can be read and understood by native speakers.
It incites hatred or enmity or attempts to humiliate a person or a group of persons based on gender, race, nationality, language, origin, religion or membership of a particular social group.
It contains advertising.
It contains incomprehensible groups of words or letters.
It contains a phone number or other contact information.
It contains political slogans or appeals to action.
It reports a bombing or other extreme situation that we can't verify and that may frighten other users.
If a user's messages contain inappropriate content, they may be blocked from the app (see Why was I blocked from "conversations"?).
A user can be blocked if they send messages containing non-permissible content (see Are road events and conversations moderated?).
If this is the first time you were blocked, the block will be lifted in 24 hours.
The block will not be lifted after your second offense.
Read the Yandex blog to find out how Yandex.Traffic works.
Data for Yandex.Traffic is provided by users of Yandex.Maps and Yandex.Navigator (see Traffic).
The more frequently data is received, the more up to date it is. If there is no new data, the displayed traffic jams do not change for a while and are updated when new data is received.
Make sure you have enabled geolocation on your device:
- Android 4.3 and earlier: Go to GPS satellites. and turn on
- Android 4.4: In the menu Using all sources or GPS Satellites. turn on
- iOS: Go to Location services and Share my location options (from the app). If these options are already enabled, then make sure nothing is blocking the GPS signal (for example, the roof of your car). and turn on the
We get data on transport routes from our partners and unfortunately have no influence on how accurate or complete they are.
Go to Settings → About app → Data sources. See App information
Complaints, suggestions, and issues
If you have any questions or suggestions about the app, please send them to the Support service.
Please include as much detail as possible to help us properly address your issue.