Yandex.Transport and user data

What data is transferred by Yandex.Transport

When you use the app, Yandex collects and sends data to its servers. This data is necessary for the app to function and operate, gather statistics, and solve technical issues.

Yandex processes all app data according to its Privacy Policy and License Agreement for Yandex.Transport Software for Mobile Devices.

Data collection cannot be disabled in the app or device settings, and can only be opted out of by deleting the Yandex.Transport app.

Please contact support if you have any questions or problems.

Data type Where we use it How to disable data transfers

Location

  • Determining and displaying the user's city
  • Displaying public transport on the map in real time
  • Creating routes
  • Sending push notifications about transport changes in the user's city
  • Reminders
  • Region-specific app functions, such as displaying the bridge raising schedule in Saint Petersburg
Attention. The app will not work properly without this data.

Data transfers about location can be disabled in your device's system settings.

Reminders work if the corresponding option is enabled in the app settings.

To disable it, go to Profile → Settings → Reminders.

Unique mobile device identifier
  • Creating routes
  • Displaying personalized special offers and gifts in the Promo codes section
  • Syncing app data on different devices, as well as with Yandex.Maps and Yandex.Navigator
  • Adding and displaying transport and routes to your Favorites
The app cannot work without this data. If you are unwilling to send this data, do not use the app.
Unique user identifier
  • Syncing app data on different devices, as well as with Yandex.Maps and Yandex.Navigator
  • Creating routes
  • Displaying public transport and stops on the map in real time
The app cannot work without this data. If you are unwilling to send this data, do not use the app.

First name, last name, email address, and photos of users (if applicable) signed in with their Yandex account

  • Syncing user's search queries and selected locations
  • Receiving app achievements in My achievements
If you are unwilling to send this data, do not sign in to the app.

Statistics and crash reports

In addition to the information required for app functions to operate, crash reports and depersonalized statistics are also transferred to the server.

Data type Why they are transferred How to disable data transfers

Data transferred along with your query to Yandex.Transport support:

  1. Device characteristics (model, platform, OS version, app version)
  2. Unique user identifier
  3. Device region and language settings
To isolate and resolve an issue.

Support queries cannot be created without this data. If you are unwilling to send this data, do not contact support.

If the app or its individual components unexpectedly stop functioning, a crash report is sent to the server. To detect errors and debug the app. The app cannot work without this data. If you are unwilling to send this data, do not use the app.

Statistics are periodically sent to the server:

  1. Device characteristics (model, platform, OS version, app version)
  2. Device region and language settings
  3. Time data: the date and time zone on the user's device
  4. Information about the connection and network type
  5. Data about in-app user actions
To calculate the total number of app users, and collect other statistics.
Attention. Data is depersonalized and used by the app team to analyze the statistics gathered. Statistic gathering does not compromise your personal data security.
The app cannot work without this data. If you are unwilling to send this data, do not use the app.

Report a problem or ask a question

If you haven't found an answer to your question or want to report a problem, please contact support using the form below. We will do our best to help.