Troubleshooting

  1. The app crashes and displays an error message when I enter text to translate
  2. The app crashes when I use a particular function (such as visual translation)
  3. The app doesn't launch
  4. I can't translate a webpage
  5. Errors when translating text and words
  6. Service suggestions
  7. My question wasn't answered

The app crashes and displays an error message when I enter text to translate

Please contact the developers using the feedback form below. Describe your problem in as much detail as possible and attach a screenshot before you submit your message.

The app crashes when I use a particular function (such as visual translation)

Go to the settings and then tap About. Tap and hold the app's icon on that page for a few seconds. Your UUID (Universally Unique Identifier — an identification standard frequently used for software) will copy to your clipboard.

Send this number using the feedback form.

The app doesn't launch

Please contact the developers using the feedback form below. Describe your problem in as much detail as possible and attach a screenshot before you submit your message.

I can't translate a webpage

Yandex.Translate only translates pages that it has open access to. Websites that require you to sign in using a username or password can not be translated.

If you can't translate a page on a publicly available site, please describe the page in question and provide any additional information you have in the feedback form below.

Errors when translating text and words

Describe your problem in the feedback form. What exactly is wrong? What is your input language? What language are you translating into? Enter the text which was translated incorrectly.

Service suggestions

If you have any suggestions on how to improve the service (for example, if you'd like us to add a new language or offline dictionary, or support text-to-speech or voice recognition for a particular language), then please let us know using the feedback form below.

My question wasn't answered

If your question concerns a site that you translated, please contact customer support for that site.

If you have a question about a different Yandex service, try finding the answer in the Help section on the Support page.

If you have other questions concerning Yandex.Translate, please use the feedback form below.