Troubleshooting

  1. The app crashes and sends an error report when I try to enter text to translate
  2. The app crashes when using a particular function (such as visual translation)
  3. The app doesn't launch
  4. I can't translate a webpage
  5. Errors when translating text and words
  6. Service suggestions
  7. My question is related to something else

The app crashes and sends an error report when I try to enter text to translate

Please contact the developers using the feedback form below. Describe your problem in as much detail as possible and attach a screenshot before you submit your message.

The app crashes when using a particular function (such as visual translation)

Go to the settings and then tap About. Tap and hold on the app's icon on that page for a few seconds. Your UUID (Universally Unique Identifier — an identification standard frequently used for software) will be copied to your clipboard.

Send this number using the feedback form.

The app doesn't launch

Please contact the developers using the feedback form below. Describe your problem in as much detail as possible and attach a screenshot before you submit your message.

I can't translate a webpage

Yandex.Translate only translates pages that it has open access to. Websites that require some form of authorization or that you sign in with a username or password can not be translated.

If a page is hosted on a site with open access, but you are still encountering problems with translating it, please describe the page in question and provide any additional information you have in the feedback form below.

Errors when translating text and words

Describe your problem using the feedback form. What exactly is wrong? What is your source language? What language are you translating into? Enter the text which was translated incorrectly.

Service suggestions

If you have any suggestions on how to improve the service (such as adding a new language, offline dictionary, or text-to-speech or voice recognition for a particular language), then please use the feedback form below.

My question is related to something else

If your question concerns a site that you translated, please contact the administrators or support service of that site.

If you have other questions concerning Yandex.Translate, please use the feedback form below.