--- metadata: - name: generator content: Diplodoc Platform v5.42.1 alternate: - https://yandex.com/support/translate-app-android/en/troubleshooting.md - https://yandex.com/support/translate-app-android/kk/troubleshooting.md - https://yandex.com/support/translate-app-android/ru/troubleshooting.md - https://yandex.com/support/translate-app-android/tr/troubleshooting.md - https://yandex.com/support/translate-app-android/uz/troubleshooting.md --- > **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/translate-app-android/en/llms.txt # Support If you have any questions, click in the bottom-right corner of your screen and contact us via chat. You can contact our support team via chat daily between [10:00 and 18:00](*msk). At other times of the day, our bot can answer the most common questions. To contact us by email, select a subject below. {% cut "Suggest an improvement" %} Yandex Translate can become better if you share your suggestions. If you think some options are missing in Yandex Translate, suggest an improvement in the chat or via the form below.

{% endcut %} {% cut "Translation error" %} If you consider a mistake in a translation or in a dictionary, describe it in the chat or using the form below. To do this: 1. Copy the original text that you translated. 2. Attach a [screenshot](https://yandex.ru/support2/common/ru/troubleshooting/screenshot.html) showing the translation or the dictionary entry.

{% endcut %} {% cut "Text-to-speech doesn't work" %} For most languages, the app uses voices from your device. Go to the **System** [section](*path) → **Language and Input** → **Speech Synthesis** and make sure you have the necessary language dictionaries installed. If this doesn't help or you have further questions about text-to-speech, contact us via the chat or using the form below.

{% endcut %} {% cut "Offline translation doesn't work" %} Download offline dictionaries for each language you want to use. For example, to translate from Russian to English offline, download the Russian dictionary (the English dictionary is pre-installed). Before downloading the language dictionaries, make sure you have a stable internet connection. Voice input doesn't work in offline mode. If this doesn't help or you have further questions about offline mode, contact us via the chat or using the form below.

{% endcut %} {% cut "Translating text in images doesn't work" %} Make sure the text in the image is recognizable. The app doesn't recognize: * Blurred images. * Skewed images. * Italics and hand-written text. Translating text in images is available for a limited number of languages. You can find a list of the recognized languages in the [Translating text in images](https://yandex.com/support/translate-app-android/en/phototranslate-mobile.md#troubleshooting) section. If you're having issues with image translation, contact us via the chat or using the form below. Attach the image you tried to translate and a screenshot of the translation.

{% endcut %} {% cut "Voice input doesn't work" %} For most languages, the app uses system speech recognition. Go to the **System** [section](*path) → **Voice Input** → **Offline Speech Recognition** and make sure you have the necessary language dictionaries installed. Voice input doesn't work in offline mode. If this doesn't help or you have further questions about voice input, contact us via the chat or using the form below.

{% endcut %} {% cut "I can't find the language I need" %} We are constantly working on adding new languages. Let us know what languages do you need via the chat or using the form below. We'll do our best to consider your suggestions.

{% endcut %} {% cut "App crashes or doesn't launch" %} 1. Repeat the actions that lead to the crash. 2. Go to **Setting** → **System** → **For developers** and enable the **Developer** mode. 3. Check the **Error report** box. Wait until you're notified that the report was created. Open the notification in the status bar and send a report using the feedback form. 4. If you can access the app settings, open the **About** section and click the Yandex Translate logo. Your [UUID](*uuid) will be copied to the clipboard. Attach it to the error report.

{% endcut %} {% cut "Problems with Telegram bot" %} If you didn't find the answer to your question in the [Telegram bot](https://yandex.com/support/translate-app-android/en/bot.md) section, contact us via the chat or using the form below.

{% endcut %} {% cut "Other issues" %} If you didn't find the answer to your question, contact us via the chat or using the form below.

{% endcut %} If you're having issues with a different Yandex service, check the [Help main page](https://yandex.com/support) or go to [Yandex support](https://yandex.com/support/common/troubleshooting/main.html) section for answers. If you're having issues with the website you translated, contact the website owner. [*msk]: Moscow time [*uuid]: UUID (Universally Unique Identifier) is an identification standard used for software. [*path]: The path may differ depending on the device.