Registration and login

  1. I am registered in Toloka
  2. I am registered in Yandex, but not in Toloka
  3. I don't have a Yandex account
  4. Frequently asked questions

I am registered in Toloka

  1. Log in to Yandex.
  2. Go to the Toloka site. The tasks page opens. You can complete any of them.
Attention. If the site's main page opens, make sure that the username at the top of the page matches your username in Toloka. If the username is wrong, click on it, then click Log out, choose the right username and enter the password.

If you don't remember your username or password, go to the Restore access page.

I am registered in Yandex, but not in Toloka

  1. Open Toloka.
  2. Check if the username is at the top of the page:
    There is no username

    Click the Enter button at the top of the page, choose the username and enter your password. If you don't remember your username or password, go to the Restore access page.

    Wrong username
    Click on it and then click Log out. Choose the right username and enter the password.
    My username
    Go to the next step.
  3. Click the I'm a performer button.
  4. If there is a warning on the registration page:
    Email and phone number

    Go to Yandex.Passport and link your phone number. We need your number to send the SMS code.

    Wrong phone number

    The user with the phone number specified in Yandex.Passport is already registered in Toloka. Check the number in Yandex.Passport.

    If the wrong number is linked, change it. For more information about linking a phone number, see Yandex.Passport help.

    If the number is correct, it means you didn't register in Toloka before with another username. Use Restoring access.

    Attention. According to the User Agreement, a user can have one account in Toloka.

  5. Fill in the profile information.

  6. Accept the User Agreement and click Next.

I don't have a Yandex account

  1. Register in Yandex. Be sure to enter your mobile phone number. We need it for sending the SMS code.
  2. Register in Toloka.

Frequently asked questions

  1. I can't get an SMS with the confirmation code
  2. I had an account in Toloka. Now I can't register because the number “belongs to another user”
  3. How do I change the phone number in my account?
  4. I can't log in to the Toloka mobile app because I don't know my username
  5. I can't log in to Toloka on my computer because I don't know my username

I can't get an SMS with the confirmation code

Use the Yandex.Passport recommendations. If this doesn't help, write to the support service.

I had an account in Toloka. Now I can't register because the number “belongs to another user”

If you don't remember your credentials in Toloka, use Restoring access.

If you deleted your account in Toloka, you can't register again or restore the deleted account.

According to theUser Agreement:
  • The user may have only one account in Toloka.
  • The user must have a unique phone number.

How do I change the phone number in my account?

To change your phone number, go to Yandex.Passport and change your main number.

Note. If you don't have access to the old number, it takes a month to change it. For more information about changing your phone number, see the Yandex.Passport help.

I can't log in to the Toloka mobile app because I don't know my username

In the web version of Toloka, the username is shown in the upper right corner, next to the avatar. If your name or nickname is displayed next to the avatar, click on the avatar. The username will be shown in the window that opens.

I can't log in to Toloka on my computer because I don't know my username

If you use the Toloka mobile app, choose the platform:

Open the menu by tapping at the top of the screen. Your username is at the top next to the avatar.

If your name or nickname is displayed there:
  1. Click Support → Forum. The forum page opens in your browser.
  2. Click the Yandex logo at the top of the screen.
  3. Click your name or nickname at the top of the screen. Your username is shown in the window that opens.