Registration and getting started

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I can't complete registration as an “individual requester”. I'm not getting an SMS code.
  1. Check the number you entered. You might have mistyped it.
  2. Check the number saved in your Yandex account. It must be set as your main number. If a different number is saved in your account, the SMS code is sent to that number.

You can also use the Account help recommendations. If this doesn't help, contact support.

I am the account owner. I want to assign ownership to another account so that another user can connect their Yandex.Disk and manage finances independently.

The account is created for the email address entered during registration. You can't link this account to another account. The requester can't connect the Yandex.Disk of another account to the active requester account either.

To manage your account balance and interact with external services, be sure to log in with the username and password specified during registration. If you can't share this data, the other user needs to create their own account.

How to change the account type from “Requester” to “Performer”?

You can't change the account type from “Requester” to “Performer”.

If you want to complete tasks, you need to register in Toloka once again, with a different username, but as a performer.

To create a performer account:
  1. Log out of your requester account.
  2. Go to the Toloka home page.
  3. Click Join.
  4. Follow the system instructions.
Note. You can use the same phone number to create a new account. For a step-by-step description of the registration process, see Registration and login.
The phone number belongs to another user

If you see this warning, make sure you entered the phone number correctly.

Please note that you can only have one requester account per phone number (see the User Agreement).

If your Yandex account is linked to the wrong number, change it. For more information about linking a phone number, see Account help.

If you don't remember your credentials in Toloka, use Restore access.

If you deleted your account in Toloka, create a new Yandex account and register in Toloka.

How do I change the phone number in my account?

To change your phone number, go to your Yandex account and change your main number.

Note. If you don't have access to the old number, it takes a month to replace it. For more information about changing the phone number, see Account help.

Other questions