Communication with performers

Answer questions about tasks. Send out a group message if there are changes in the tasks (for example, the instructions were edited, or skill calculation has changed).


If a question is related to how the service works in general (for example, with transferring funds out of an account), refer the performer to the Toloka support service.

Getting and sending messages

To receive and send messages, go to the Messages page.

Recipients can be:

  • Performers who completed your tasks or were interested in them.

  • Group of performers (use filters).

  • Selected performers (specify the performer IDs separated with space).

If there are changes in the project (for example, you edited the instructions or changed the skill calculation), notify all performers who completed your tasks.

  1. Set the skill level for everyone who completed your tasks. The skill should be private.

  2. Go to the Messages page and send notifications to performers with the skill you set. To do this, use filters (Compose → To users group → Add filter).

You can receive copies of incoming messages by email. Go to the Notifications tab in the requester profile and select the option Send copies of messages by email for the New message event.