Messages and forum

Private messages in Toloka are intended for communicating with performers. Answer the questions about the tasks. Send out a group message if there are changes in the tasks (for example, the instructions were edited, or skill calculation has changed).

Publish informational messages and answers to frequently asked questions on the forum (in addition to messaging) so that all performers can see them.


If a question is related to how the service works in general (for example, with transferring funds out of an account), refer the performer to the Toloka support service.

Getting and sending messages

To get and send private messages, go to the Messages page.

Recipients can be:

  • All Toloka performers.

  • A group of performers (selected with filters).

  • Some performers (specify the performer ID).

If there are changes in the project (for example, you edited the instructions or changed the skill calculation), notify all performers who completed your tasks.

  1. Set the skill level for everyone who completed your tasks. The skill should be private.

  2. Go to the Messages page and send a notification to performers with the skill you set. To do this, use filters (Compose → To Group → Add filter).

You can receive copies of incoming messages by email. Click Edit profile on the requester profile page and select the option Send copies of messages by email.