Messages and forum

Private messages on Toloka are intended for communicating with users. Answer users' questions about tasks. Send out a group message if there are changes in the tasks (for example, the instructions were edited, or skill calculation has changed).

Publish informational messages and answers to frequently asked questions on the forum (in addition to messaging) so that all users can see them.


If a question is related to how the service works in general (for example, with transferring funds out of an account), refer the user to the Toloka support service.

Getting and sending messages

To get and send private messages, go to the Messages page.

Recipients can be:

  • All Toloka users.

  • A group of users (use filters for selection).

  • Specific users (specify the user ID).

If there are changes in the project (for example, you have edited the instructions or changed the skill calculation), notify all users who completed your tasks:

  1. Set the skill level for everyone who completed your tasks. The skill should be private.

  2. Go to the Messages page and send a notification to users with the specified skill. To do this, use the filters (Compose → To Group → Add filter).

You can receive copies of incoming messages by email. Click Edit profile on the requester profile page and select the option Send copies of messages by email.