Registration

  1. How do I register?
  2. What's next
  3. Troubleshooting

You can register in Toloka's production version and in its testing environment, the sandbox. An account in the sandbox is useful for testing complex projects before launching them.

Each version of Toloka has its own restrictions:
  • To register in Toloka, you need a Yandex account with a linked and confirmed phone number.
  • Yandex lets you link multiple accounts to one phone number. You can't do that in Toloka. You can only have one requester account and one performer account per phone number.
  • You can't change the account type in Toloka. If you're already registered as a performer, create a new Yandex account to register as a requester.

How do I register?

To register in Toloka as a requester:

  1. To register in the production version, follow the link, click Register, and select registration for requesters.

    To register in the sandbox, follow the link.

  2. Log in to the Yandex account that you want to create a Toloka account for.

    If you don't have a Yandex account, get one. Be sure to enter your mobile phone number. We need it for sending the SMS code.

    Tip. To avoid confusion, use the same Yandex account to register as a requester both in the production version and sandbox.
  3. The Toloka registration page opens. Choose the Profile type. It affects, in particular, the way you add funds to your account.
    Attention. You won't be able to change the profile type later.
  4. Fill in the profile information:
    • Surname, first name and patronymic.
    • INN (taxpayer identification number) for individual entrepreneurs.
    • Residence address.
    • Display name — The requester name shown to performers in the task.
    • Contact details. Can only be accessed by the service administrators.
  5. Accept the User Agreement and click Next.

We recommend setting up notifications immediately after the registration. To do this, go to Profile and then Notifications.

Troubleshooting

I can't get an SMS with the confirmation code

Use the Yandex.Passport recommendations. If this doesn't help, write to the support service.

The phone number belongs to another user

If you see this warning, make sure you entered the phone number correctly.

Please note that you can only have one requester account per phone number (see the User Agreement).

If you have a wrong number linked in Yandex.Passport, change it. For more information about linking a phone number, see the Help for Yandex.Passport.

If you don't remember your credentials in Toloka, use Restoring access.

If you deleted your account in Toloka, create a new Yandex account and register in Toloka.

How do I change the phone number in my account?

To change your phone number, go to Yandex.Passport and change your main number.

Note. If you don't have access to the old number, it takes a month to replace it. For more information about changing your phone number, see the Help for Yandex.Passport.
I want to complete tasks in Yandex.Toloka
If you registered as a requester but want to become a performer, create a new Yandex account and register again as a performer. You can't change the type of the account you created.