Troubleshooting
Choose the problem you have:
- You can only have one account.
- You can't restore a deleted account.
- You can't register in Toloka a second time.
- Automatic notification about blocking.
- The message informs you why the account is blocked and if it is possible to unblock it.
- The payment system.
- The date of the request.
- The amount.
- You chose at least one requester and at least one task category in the task list .
- You specified the correct language in your profile.
- You linked your phone number in Yandex.Passport.
- You are not connected via a server located in Switzerland (this may happen if you are using an anonymizer, VPN or proxy server).
- A screenshot of the Yandex.Toloka profile.
- A screenshot of the Phone number page.
- Copied technical information.
- I can't enter a captcha
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In the captcha, enter all the letters, punctuation marks, and other characters you see. Pay attention to lowercase and uppercase letters (match the case).
Enter text from both images. Put one space between the words from the images.
If there are characters that you can't enter, get a new captcha, but don't do this too often — the system may mistake you for a robot and ban your account.
After entering the captcha, you will be shown a notification saying if it is entered correctly. If a new captcha appeared after entering it, it means that you entered the characters incorrectly. Try entering the captcha more carefully.
If the characters on the captcha are too small, zoom in on the browser page. To do this, hold down the Ctrl key (for OS X, hold down Cmd) and press the + and - keys.
- I was banned
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To regain access, follow the link in the personal message from the administrator and fill out the feedback form. The technical support staff will review your message.
Enter the captcha carefully. The system may block access due to frequent errors or frequent captcha updates. If you are banned again, you may lose access to tasks.
- Captcha is shown too often
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The frequency of captcha display is set in the task settings by the requester. Write to the requester about this.
The captcha is shown to all performers, regardless of their experience and the number of completed tasks.
- Why is the captcha in English?
- Yandex.Toloka users come from different countries, so the captcha shows words in different languages. Most words are in English because everyone has an English keyboard layout, but there are sometimes words in Russian and even in Turkish.
The phone number can only be linked to one account in Toloka over the entire time of using the service, so most likely you already registered in the system under a different username.
According to the User Agreement, a user can have only one account in Toloka. Re-registration is not allowed.
Recall the username you registered with, and use it to log in. If you can't remember your username, go to the Restore access page.
Learn more about logging in to Toloka.
If you don't remember your username or password, go to the Restore access page.
Learn more about logging in to Toloka.
Fill in the form:
The account was blocked for a large number of low-quality responses or suspicious behavior, such as incorrect entering of captcha.
If it is possible to unblock it, follow the steps in the email.
If the wallet is linked or was linked to another user's account, you won't be able to link it to your account.
Go to your profile and make sure that the full name matches your passport information.
The phone number specified in Yandex.Passport is already linked to another account in Toloka. You can go to Yandex.Passport and link another phone number.
You can't use the same phone number for different accounts in Toloka, even if one of them was deleted. According to the User Agreement, you can only register once in Toloka during the entire time of using the service.
If the request is successfully processed and the money is credited to your account in the payment system, it is impossible to cancel the request and return the money back to your Toloka account.
Fill in the form:
Write a message to the requester who posted the task.
If you receive spam, or if someone tries to obtain your contact information or suggests installing any programs, write to the support service:
The rating is a complex evaluation of your activity and the quality of your responses. The more tasks you complete and the better your responses are, the higher your rating. Neither requesters nor administrators can influence your rating. The rating is calculated dynamically over the past few weeks.
Learn more about the rating.
The skill level shows how well you handle certain types of tasks. The skill level is set by the requester based on your responses. Questions about skill changes should be addressed to the requester.
Learn more about skills.
Fill in the form: