Lost items

Call the driver if you left your things in the taxi. Their phone number is indicated in the Push notification. You can also contact the driver via the app in the Order history section. The Call button will be available for 24 hours after finishing the ride or until you next order a taxi.

The driver's contact details will also be available in an SMS with your order information, if the order is made on the website.

If the phone used to request the ride was left in the taxi, send us an email from the address you specified in the application. If email was not linked, you can contact us through the app after you restore the phone number and log in to the system.

If you can't reach the driver, you can contact Yandex.Taxi support using our feedback form.