Taxi

How to order a taxi

  1. Go to taxi.yandex.com.

  2. Enter your phone number, address, and pickup time.

  3. Choose a service class.

  4. You can choose to enter your destination when filling out your order, as well as any requirements you have (for example, if you need a car seat for your child) or additional commentary.

    In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.

    Please note that certain services incur an additional fee.

  5. Tap Order taxi.

You'll receive an SMS with information about the taxi and the phone numbers of the driver and taxi company about 15-20 minutes before arrival. If you ordered your taxi for immediate pickup, you'll receive the SMS 2-3 minutes after you submit your order.

  1. Enter the address where you want to be picked up.

    Note. The service automatically determines your location. To confirm your address, click Yes.

    The service automatically determines your location. To confirm your address, click Yes.

  2. Enter the time when you want the taxi to arrive.

  3. Choose a rate and payment method.

  4. Then you can choose to enter your destination, and/or additional requirements and commentary.

    In the Requests section, enter any essential requirement, such as needing a car seat for a child. Please note that certain services incur an additional fee. You can only state requests for orders placed in Moscow.

    In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.

  5. Tap Order taxi.

You'll receive an SMS with information about the taxi and the phone numbers of the driver and taxi company about 15-20 minutes before arrival.

Information about your order status (including the taxi's presumed arrival time) will be sent to you via Push notification. Please make sure that Push notifications are enabled
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  • iOS: Open the phone settings TaxiNotifications and set parameters.
  • Android: Open your phone settings AppsYandex.Taxi and choose the Enable notifications option.
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in your smartphone settings.

Cancel order

  1. Choose Order taxi from the menu.
  2. In the Current orders section, click View.
  3. Click .
  4. In the dialog window, click Cancel order.

To cancel your order tap Cancel (Cancel order) in the lower half of the screen.

You can also call the dispatcher at the taxi company to cancel the order. The phone number is listed in the SMS you received with your order information.

In rare cases the driver or taxi company may have to cancel your order.