How to order a taxi
- Go to the site.
- Enter your phone number, address, and pickup time.
- Choose a service class.
- You can choose to enter your destination, leave additional commentary.
In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.
- Tap Order taxi.
You will get an SMS 2-3 minutes after placing your order with information about your car and how to contact the driver.
- Enter the address where you want to be picked up. The service automatically determines your location. To confirm your address, tap Next.
- Tap Where to and specify the destination, and a fixed fare will be calculated for your ride.
You can also add up to three intermediary addresses (tap +). For a route with stops along the way, you can only make changes while you're placing your order.
- Choose a service class and payment method.
After you place your order, you can switch from cash to card payment or select a different bank card if you have linked several cards to the app. Just tap
→ Change payment method in the lower half of the screen. - You can add leave comments if necessary.
In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.
- Tap Order taxi.
Cancel order
Please note that there is a charge for canceling an order after the taxi has arrived.
- Choose Order a taxi from the menu.
- In the Current orders section, click View.
- Tap
. - In the dialog window, click Cancel order.
.To cancel your order, tap 
→ Cancel order at the bottom of the screen and confirm your choice.
If you were unable to cancel the order in the app, you can contact the taxi dispatcher. The phone number is available in the ride menu ( → Ride details).
In rare cases the driver or taxi company may have to cancel your order.