How to order a taxi

  1. Go to taxi.yandex.com.

  2. Enter your phone number, address, and pickup time.

  3. Choose a service class.

  4. You can enter your destination and any requirements or additional commentary you have when filling out your order (for example, to let the driver know that you need a child safety seat).

    In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.

    Please note that certain services incur an additional fee.

  5. Tap Order taxi.

You'll receive an SMS with information about the taxi and the phone numbers of the driver and taxi company about 15-20 minutes before arrival. If you ordered your taxi for immediate pickup, you'll receive the SMS 2-3 minutes after you submit your order.

Cancel order

Please note that there is a charge for canceling an order after the taxi has arrived.

  1. Choose Order taxi from the menu.
  2. In the Current orders section, click View.
  3. Click .
  4. In the dialog window, click Cancel order.

In rare cases the driver or taxi company may have to cancel your order.