How to order a taxi

Go to taxi.yandex.com.
Enter your phone number, address, and pickup time.
Choose a service class.
You can enter your destination and any requirements or additional commentary you have when filling out your order (for example, to let the driver know that you need a child safety seat).

In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.

Please note that certain services are paid.
Click Order taxi.

You will get an SMS 2-3 minutes after placing your order with information about your car and how to contact the driver.

Note. All Information about your order (how to contact the driver, the arrival time, etc.) will be sent to you via Push notification. Please make sure that Push notifications are in your smartphone settings. You can also get your order information via SMS if you've SMS notifications in your app settings.

Enter the address where you want to be picked up.

The service automatically determines your location. To confirm your address, click Next.
Enter the time when you want the taxi to arrive.
Choose a rate and payment method.
You can also enter the destination if necessary and any requirements or comments you have.

In the preferences section, enter any important requirements, such as to let the driver know that you need a child safety seat. Please note that certain services are paid. You can only indicate such requirements for orders placed in Moscow.

In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.
Click Order taxi.

Cancel order

Please note that there is a charge for canceling an order after the taxi has arrived.

Choose Order taxi from the menu.
In the Current orders section, click View.
Click .
In the dialog window, click Cancel order.

To cancel your order click Cancel (Cancel order) in the lower half of the screen.

If you were unable to cancel the order through the application, you can contact the taxi dispatcher. The phone number is listed in the app on the Order details page.

In rare cases the driver or taxi company may have to cancel your order.