How to order a taxi

  1. Go to taxi.yandex.com.

  2. Enter your phone number, address, and pickup time.

  3. Choose a service class.

  4. You can choose to enter your destination, mark any requirements you have (for example, if you need a car seat for your child) or leave additional commentary.

    In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.

    Please note that certain services incur an additional fee.

  5. Click Order taxi.

You will get an SMS 2-3 minutes after placing your order with information about your car and how to contact the driver.

Cancel order

Please note that there is a charge for canceling an order after the taxi has arrived.

  1. Choose Order taxi from the menu.
  2. In the Current orders section, click View.
  3. Click .
  4. In the dialog window, click Cancel order.

In rare cases the driver or taxi company may have to cancel your order.