How to order a taxi

Go to taxi.yandex.com.
Enter your phone number, address, and pickup time.
Choose a service class.
You can choose to enter your destination, mark any requirements you have (for example, if you need a car seat for your child) or leave additional commentary.

In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.

Please note that certain services incur an additional fee.
Click Order taxi.

You will get an SMS 2-3 minutes after placing your order with information about your car and how to contact the driver.

Tip. All Information about your order (how to contact the driver, the arrival time, etc.) will be sent to you via Push notification. Please make sure that Push notifications are in your smartphone settings. You can also get your order information via SMS if you've SMS notifications in your app settings.

Enter the address where you want to be picked up.

The service automatically determines your location. To confirm your address, tap Next.
You have the option to enter your destination.
You can enter up to three intermediary addresses. Changes can only be made after you place your order. You can not change a route containing intermediary points during your ride.
Enter the time when you want the taxi to arrive.
Choose a service class and payment method.
You can add options or comments if necessary.

In the preferences section, enter any important requirements, such as to let the driver know that you need a child safety seat. Please note that certain services incur an additional fee. You can only indicate such requirements for orders placed in Moscow.

In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.
Tap Order taxi.

Cancel order

Please note that there is a charge for canceling an order after the taxi has arrived.

Choose Order taxi from the menu.
In the Current orders section, click View.
Click .
In the dialog window, click Cancel order.

To cancel your order click Cancel (Cancel order) in the lower half of the screen.

If you were unable to cancel the order in the app, you can contact the taxi dispatcher. The phone number is listed in the app on the Order details page.

In rare cases the driver or taxi company may have to cancel your order.