How ride cost is calculated
Details about current rates are available on the Rates page.
When you place an order on the site or the app for iOS (versions 3.50 and higher) or Android (versions 3.15 and higher), a fixed fare is calculated. In apps running on other versions of your phone's mobile OS, you will get an approximate fare.
The ride fare is calculated based on the service class you chose, any you made, distance to your destination, time en route, traffic, and weather conditions.
Your fixed fare will not increase, even if you end up in an unforeseen traffic jam or the driver had to alter the route. Your fare can only be recalculated if you exceed the free waiting period, change the final destination, or ask the driver to make a stop on the way.