Requesting long trips
When you're planning a trip out of Uber service area, it is a good practice to let your driver know in advance by calling your driver after you have requested your trip. Many drivers need to make the return trip home after reaching your destination, so it's helpful to give them a heads up.
If the driver can not go outside of Uber service area, you can cancel a trip and make a new request. Cancelation of the trip before driver's arriving is free of charge.
Drivers accepting your trip requests are expected to bring you to your preferred destination. However, in some situations, we retain the driver's right to refuse the ride, for example, if the destination address is outside the Uber service area.