How are fares calculated?
With upfront pricing, you know the exact cost of your trip before requesting. This fare includes (but is not limited to) a base rate, rates for estimated time and distance of the route, and the current demand for rides in the area of the city where you're requesting a ride. A booking fee and any applicable surcharges, fees, and tolls are also calculated and included.
When you request a ride, you agree to be charged the upfront fare when the trip ends. Please note your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes significantly longer than expected.
If an upfront fare is not honored, you will either be charged the minimum fare or a fare based on the measured time and distance for your trip, including any applicable base fare, booking fee, surcharges, tolls, and other relevant factors such as a dynamic pricing charge.
You'll always receive a receipt for any trip fare. If your fare is different than the upfront fare you agreed to, your receipt will detail why.