My driver's license plate or vehicle was different

When a driver accepts your request for a ride, your app will provide information of the driver's vehicle model and license plate number. This info helps you recognize the driver's vehicle at your pickup location.

We always recommend our clients to get only in those cars whose characteristics (color and number) are specified in the order details in the attachment.

If your driver arrived in a different vehicle or in a vehicle with a license plate number different than what your app confirmed, please tell us more here, specifying vehicle make, color and model.

You can fill in the form below.