My driver's vehicle was in poor condition
We apply high standards to the vehicles registered within d Uber, and we immediately react to the change of the driver's rating after you have evaluated your trip. We pay special attention to the rates followed by a comment on vehicle's condition.
The rating system is an efficient tool to control the quality of the vehicles as negative feedback after the trip may lead to deactivation of the system. If you were unsatisfied with the technical conditions, the level of cleanliness, and comfort of the vehicle, please leave the comment after rating the trip.
If you think that low rating and a comment are not enough and vehicle's condition needs to be immediately checked, you can leave more detailed feedback. Please do not create more than one request for the same issue. We will review your request within 24 hours.
You can contact our support or call 8-800-511-01-26.