My account has an unrecognized charge

Unrecognised charges can often be tied back to previously held funds or to a friend, coworker, or family member who may be using your payment information or a linked account.

Please note that when a trip is requested, Uber may place an authorization hold on your payment method. Please check out how authorization hold in Uber works in the link below.

Authorization holds.

If you are sure that the sum was not held and that no one from your family or friends used your payment method, share some info here. Please, specify the date and the time of the transaction and also the first 6 and the last 4 digits of your number of the card. We're happy to review the situation and contact you.

You can fill in the form below.

Please note that if you have some unrecognized charges it is enough to inform us once. There is no need to fill in the form repeatedly. We'll review your request within 24 hours.