How long it takes for a taxi to arrive
Yandex.Taxi searches for drivers in your area. The driver takes an average of seven minutes to arrive at the pick-up point (and arrives in even less time at night).
If your driver is held up, you can call them or contact the taxi company's call center. All these phone numbers can be found in the SMS you receive in response to your order as well as directly in the app (see the Order details page).