---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://yandex.com/support/search/en/troubleshooting/bug/slow.md
- href: en/troubleshooting/bug/slow.md
type: text/markdown
title: Markdown version
- href: ../../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/search/en/llms.txt
# The search results page fails to load or loads slowly.
To determine the cause, we will need a detailed description of the problem. Tell us exactly what's happening:
{% list tabs radio %}
- The browser displays a message saying that the search results page can't be loaded
See if other sites open.
{% list tabs radio %}
- Other sites open
If other sites open, describe in detail what exactly isn't working on Yandex:
1. Go to the [Yandex home page](https://yandex.com) and try searching for something.
1. Take a [screenshot](https://yandex.com/support/common/en/troubleshooting/screenshot#screenshot) of the search results page.
1. Copy the full URL of the page from the address bar of your browser.
1. Check whether other Yandex services are available, for example, [Yandex Mail](https://mail.yandex.com/).
Send us the results:
- Other sites don't open.
If no sites open, then there's most likely a problem with your internet connection. To resolve this problem, contact your internet provider.
{% endlist %}
- A white page opens instead of search results.
Send us detailed information about this problem:
- I see error 404 instead of search results.
Try clearing the browser cache. To do this, go to the [Yandex home page](https://yandex.com), press **Ctrl+F5**, enter any search query, and then press **Ctrl+F5** again on the resulting page.
Does the problem persist?
{% list tabs radio %}
- No, the problem's solved.
We're glad that our instructions have helped you solve this problem. Thank you for using our services.
- Yes, the problem persists.
If the problem persists, send us detailed information:
{% endlist %}
- The search results page loads, but very slowly.
See if other sites open.
Are other sites opening?
{% list tabs radio %}
- Yes, they open quickly.
If other sites open normally, try searching in a different browser.
Does the issue persist in a different browser?
{% list tabs radio %}
- No, it doesn't persist.
Try the following steps:
1. Clear the [browser cache](https://yandex.com/support/common/browsers-settings/cache.html).
1. Restore the browser to the default settings.
1. Delete the [browser cookies](https://yandex.com/support/common/browsers-settings/browsers-cookies.html).
1. Disable the installed browser extensions. You may need to restart your browser.
Check the search results. Does the problem persist?
{% list tabs radio %}
- No, the problem's solved.
We're glad that our instructions have helped you solve this problem. Thank you for using our services.
- Yes, the problem persists.
Check whether the problem persists in other Yandex services (such as [Yandex video search](https://yandex.com/video/)) and write to us:
{% endlist %}
- Yes, it persists.
Check whether the problem persists in other Yandex services (such as [Yandex video search](https://yandex.com/video/)) and write to us:
{% endlist %}
- No, they open just as slowly.
If all sites open slowly, most likely, there is a problem with the Internet connection. To resolve this problem, contact your internet provider.
{% endlist %}
- Another problem
Describe the issue in as much detail as possible:
{% endlist %}