The search results page fails to load or loads slowly.
To determine the cause, we will need a detailed description of the problem. Tell us exactly what's happening:
See if other sites open.
If other sites open, describe in detail what exactly isn't working on Yandex:
- Go to the Yandex home page and try searching for something.
- Take a screenshot of the search results page.
- Copy the full URL of the page from the address bar of your browser.
- Check whether other Yandex services are available, for example, Yandex Mail.
Send us the results:
If no sites open, then there's most likely a problem with your internet connection. To resolve this problem, contact your internet provider.
Send us detailed information about this problem:
Try clearing the browser cache. To do this, go to the Yandex home page, press Ctrl+F5, enter any search query, and then press Ctrl+F5 again on the resulting page.
Does the problem persist?
We're glad that our instructions have helped you solve this problem. Thank you for using our services.
If the problem persists, send us detailed information:
See if other sites open.
Are other sites opening?
If other sites open normally, try searching in a different browser.
Does the issue persist in a different browser?
Try the following steps:
- Clear the browser cache.
- Restore the browser to the default settings.
- Delete the browser cookies.
- Disable the installed browser extensions. You may need to restart your browser.
Check the search results. Does the problem persist?
We're glad that our instructions have helped you solve this problem. Thank you for using our services.
Check whether the problem persists in other Yandex services (such as Yandex video search) and write to us:
Check whether the problem persists in other Yandex services (such as Yandex video search) and write to us:
If all sites open slowly, most likely, there is a problem with the Internet connection. To resolve this problem, contact your internet provider.
Describe the issue in as much detail as possible: