If you encounter difficulties logging in, follow the Yandex.Passport instructions. Detailed recommendations for each error are provided below.
Try entering your username and password directly on the Yandex.Passport page. Make sure you don't have Caps Lock on and you are using the English keyboard layout.
Some programs (for example, Punto Switcher) may automatically change the characters you entered using your computer or mobile phone. They may change your keyboard language, switch upper-case letters to lower-case, add a space after a period, etc. Make sure that any functions that automatically correct typos or switch your keyboard language are disabled before you enter your password.
An account with this username does not exist or was deleted.
Before contacting Support, check the spelling of your username again:
It can only contain Latin letters, numbers, dots, and hyphens.
If you enter your email address, make sure you write it correctly: <your username>@yandex.com.
You can only log in using your Yandex.Mail address — a Gmail or Mail.ru address will not work.
Make sure that you entered your username correctly. If you are sure the username is correct, contact Support using the link given in the error message.
You cannot log in on Yandex if cookies are disabled in your browser.
Try restoring access to reset your password.
It's always faster and easier to reset your password automatically then to contact Support, so try all possible automated options first. If you are not able to restore access via SMS (text message) or email, try to remember the answer to your security question. When you answer your security question, make sure you are entering the answer correctly and using the appropriate keyboard layout.
If you didn't manage to restore access yourself, please fill in the Restore Access form.
Try to remember your answer by checking it on the security question edit page. Make sure that you are entering the answer correctly and using the appropriate keyboard layout.
If Yandex asks you to enter CAPTCHA characters when you log in to your account, it means that an incorrect password was entered too many times from your IP-address recently.
This can be the case if:
You incorrectly entered your Yandex username or password a few times in a row.
Other users of your local area network (either work or home) entered an incorrect username or password a few times in a row. Contact your network administrator to solve this problem.
You entered an incorrect username or password for a mail program (Outlook, Thunderbird, Mail, the Opera mail client, etc.).
Your computer was infected by a virus that tried to figure out your Yandex account password. We recommend that your run an online antivirus program to check your computer for viruses. Many antivirus program manufacturers offer free versions of their programs.
The correct system time is not set up on your computer. Make sure that the time zone in the operating system settings corresponds to your location and check the time with Yandex.Time.