Some operation occurred involving my phone number

Someone tried to change or delete the phone number linked to your account.

It was you

Complete your operation on the Phone numbers page.

It wasn't you

If your phone number was linked to a corporate account
A new user is likely trying to change the number associated with the corporate account. In this case, you don't need to do anything.
If your phone number used to belong to another person
The previous owner of the number is most likely trying to unlink it from their account. In this case, you don't need to do anything.
Something else

Check the Phone numbers page. If you don't find anything there about numbers being changed or deleted, then you can ignore the message.

If you see a message saying that the process of changing or deleting a number has started, this means that someone gained access to your account. To regain control of your account:

  1. To cancel an operation, click Cancel on the Phone Numbers page.

    If you don't cancel the operation within 30 days then changes already made will take effect. It won't be easy to restore access to your account since the number you linked to it will have been deleted.

  2. Set a new password on the Change Password page. Our recommendations will help you come up with a reliable password.

  3. Change your security question or answer. Choose a question-answer pair that you will be sure to remember and that would not be easy for other people to figure out.

  4. Make sure that there are no other people's addresses on Email addresses page.

    Keep in mind that you own all the addresses with your username on Yandex domains, for example <your username>@yandex.com, <your username>@yandex.kz, and <your username>@ya.ru. These are aliases of your email address. You can't delete them.

  5. Scan your computer using a free antivirus program like CureIt by “Dr.Web” or Virus Removal Tool by “Kaspersky Lab”.

To protect your account, follow our security tips for Yandex.Passport.

I can't log in to Yandex

To restore access to your account, go to the Restore access page. If you linked your phone number to your account, then you can use it to change your password.

I can't change my phone number because I forgot my password

fill in the Restore Access form.