Some operation occurred involving my phone number
Someone tried to change or delete the phone number linked to your account.
It was you
Complete your operation on the Phone numbers page.
It wasn't you
- If your phone number was linked to a corporate account
- A new user is likely trying to change the number associated with the corporate account. In this case, you don't need to do anything.
- If your phone number used to belong to another person
- The previous owner of the number is most likely trying to unlink it from their account. In this case, you don't need to do anything.
- Something else
Check the Phone numbers page. If you don't find anything there about numbers being changed or deleted, then you can ignore the message.
If you see a message saying that the process of changing or deleting a number has started, this means that someone gained access to your account. To regain control of your account:
To cancel an operation, click Cancel on the Phone Numbers page.
If you don't cancel the operation within 30 days then changes already made will take effect. It won't be easy to restore access to your account since the number you linked to it will have been deleted.
. Choose a question-answer pair that you will be sure to remember and that would not be easy for other people to figure out.
Make sure that there are no other people's addresses on Email addresses page.
Keep in mind that you own all the addresses with your username on Yandex domains, for example
<your username>@yandex.kz, and
<your username>@ya.ru. These are aliases of your email address. You can't delete them.
To protect your account, follow our security tips for Yandex.Passport.
I can't log in to Yandex
To restore access to your account, go to the Restore access page. If you linked your phone number to your account, then you can use it to change your password.
I can't change my phone number because I forgot my password
fill in the Restore Access form.