Someone might have hacked my account

If you notice something strange when working with Yandex (for example, a friend got an email from you that you never sent or you see unfamiliar sites or programs in your sign-in history), your account might be hacked.

Protect your computer from viruses

If you suspect that your account was hacked, first check your computer with an antivirus program, for example, the free CureIt! from Dr.Web or Virus Removal Tool from “Kaspersky Lab”.

Install an antivirus and firewall if you don't already have them in order to protect yourself from future viruses. Regularly scan your computer for viruses and don't forget to update your antivirus databases.

Check the access settings and change your password

Hackers who logged in to Yandex on your behalf can restore access to your account even if you change your password. Follow the instructions below to check if the hacker didn't use their recovery tools.

If you can't log in to your account:

Restore access to your account. If you aren't able to do this manually, fill out a Support form.

If you can log in to your account

Make sure that the hacker can't access your account. Change your password:

  1. Check that the Phone Numbers page only lists your numbers and that no secure numbers were changed or deleted.

    Link your phone number to your account if you haven't already. A current phone number provides better account protection than an alternate email address or a security question.

  2. Delete unfamiliar addresses on the My email addresses page.

  3. If you log in to Yandex using your social network account, make sure that your account was not hacked; hackers can get access to your Yandex data through Facebook, VK, etc.

  4. Change password for your account to block access for those who might know your password.

  5. If you use Android or iOS devices, then set up two-factor authentication, which is the most secure way to protect your Yandex account.

For more information on how your account may have been hacked and how to protect it, read Protect your account.