Passport

I forgot my username or email address

Go to the Access Management page. If you accessed your account recently from the computer or browser you're currently using, you'll see a username suggestion appear under the Username or E-mail field.

If you used this address to communicate with your friends, family or colleagues, try to contact them, for example, through social networks. Maybe, they can remember your address or find a message from you in their inboxes and can tell you the address this message was sent from.

Support can locate your username if you can remember other details about your account:

If you remember your username, but have forgotten your password or, when you try to log in to your account, you get the message “Wrong username/password! Login failed”, please follow our recommendations.

Recommendations did not help

We can only find your username if you provided your surname and date of birth when registering, or if you linked a phone number or alternate email address to your account. Unfortunately, we cannot guarantee that we will be able to find your username.