My account is blocked
If you see a message saying that your account is blocked when you try to log in, follow the recommendations for your account type:
-
Yandex account: you completed full registration, creating a username and password for your account. In this case, the email address looks like this:
username@yandex.ru(orya.ru,yandex.com, and so on). -
Account with a corporate email address: the account was created by an organization's administrator in Yandex 360 for Business. Your Yandex account's email address has the name of your organization after the
@symbol. -
Account with a non-Yandex email address: you completed simplified registration and entered your email address from another provider as your username (for example, Mail.ru, Rambler, or Gmail). See Register with any email address to learn more about accounts of this type.
An account with a Yandex email address was blocked
Your account may have been blocked because of a recovery or deletion attempt.
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Account recovery
Check your email — it should have a message from the Yandex support team with a link for restoring access. If there is no such message in your inbox, check the Spam folder.
To unblock your account, follow the link from the message. If the link has expired, write about it in a reply to the message.
-
Account deletion
When you delete your account, it remains frozen for 30 days. During this period, you can recover the account.
If the recommendations above didn't help, contact support.
An account with a corporate email address was blocked
Accounts with corporate email addresses are created and managed by the domain administrator. If you receive a message saying your account is blocked, it was blocked by the administrator who gave you the account username and password.
To learn why your account was blocked or to get it unblocked, contact the administrator. For unblocking, they'll need to log in on the Yandex 360 for Business page with the same username that they used to activate the domain.
To learn more about managing accounts, see Employees, departments, and groups. A form for contacting support can be found on the same page.
An account with a non-Yandex email address was blocked
Your account may have been blocked because of a recovery attempt.
Check your email — it should have a message from the Yandex support team with a link for restoring access. If there is no such message in your inbox, check the Spam folder.
To unblock your account, follow the link from the message. If the link has expired, write about it in a reply to the message.
If the recommendations above didn't help, contact support.
Contact support
If the recommendations on this page didn't help or you have other questions, contact support.