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Solving problems
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Your Yandex ID
Protect your account
Why is Yandex asking me to change my password?
Verification at login
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SOC 2 security standard
Log in to Yandex
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With phone number and name
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With two-factor authentication
Linking phone numbers
Phone number instead of username
Alternate email addresses
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With any email
By phone number
Two-factor authentication
Enabling 2FA
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Restore access with 2FA
Generate verification codes for non-Yandex services
App passwords
Manage your account
Public account
Account verification
Payment history
Deleting your account
My services and Yandex Plus
Solving problems
Support service
Solving problems

Solving problems

Select the problem you are experiencing:
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  • Yandex is asking me to change my password
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  • The password recovery code doesn't work
  • Phone number issues
  • I think I've been hacked
  • I worked at an internet cafe and forgot to click “Log out”. What should I do?
  • I received a strange message from Yandex

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