Yandex sends users reminders, alerts and different kinds of service messages. Some of them are described below. If you receive an email or SMS but do not understand why, try to find your answer below.
Messages sent from Yandex.Passport have “Yandex” marked as the sender.
Yandex.Passport sends a numeric code when you enter your telephone number during registration or in any Yandex application, as well as when you delete, modify or add a number on the Phone numbers page. To confirm any operation, go to that page and enter the code in the field provided.
You may receive a code unexpectedly if:
Somebody has hacked into your account and is trying to delete your telephone number. Cancel all suspicious operations on the Phone numbers page and change your password.
The SMS only arrives after a significant delay (you receive the code after you forgot you requested it).
Another Yandex user enters your telephone number by mistake instead of their own. In this instance, you can ignore the message.
When a telephone number is unlinked from a Yandex account, Yandex reports this by sending an SMS to the number in question. If you receive this message, it means somebody has tried to unlink your telephone number from the Yandex account associated with your email address.
If you did not unlink your number from your account, go to the Phone numbers page to see if someone has, in fact, started to delete your number. If deletion has begun, click Cancel deletion.
If the page does not say that your number is being deleted, there is nothing to worry about. The number's previous owner may be trying to unlink it from his/her account.
Yandex.Passport sends emails from this address: email@example.com.
When a telephone number is unlinked from a Yandex account, relevant notifications are sent to all email addresses linked to the account in question. If you receive such an email, it means somebody has tried to unlink your telephone number from the Yandex account your email address is linked to.
If you did not unlink your number from your account, go to the Phone numbers page to see if someone has, in fact, started to delete your number. Click Cancel deletion if it is active. If the page does not say that your number is being deleted, there is nothing to worry about.
If you didn't create a password for the app mentioned in the email, then it may mean that a hacker who got access to your account created it. To reset all app passwords just change your password. If you can't change your password or you've enabled two-factor authentication, then you'll need to restore access to your account first. All your app passwords will then be disabled.
You'll receive this email every time we detect an unusual login attempt.
If you get this email it doesn't necessarily mean that someone has hacked your account. Check your login history, which lists all your successful logins. If you see, for example, a login from a browser that you don't use or during a day when you weren't on the internet, then click on the line for that login and hit That's not me. Then follow our instructions on what to do if you think you've been hacked.