Support service

You can register and set up Yandex ID. It gives you full access to Yandex services: Yandex.Mail, Yandex.Disk, and much more.

Please choose the topic of your question:

First, try to restore access on your own.

If this doesn't help, fill out this form:

Try to recover your username on your own or follow our recommendations in Help.

If this doesn't help, fill out this form:

You can restore access on your own within 30 days of deleting the account.

If you couldn't do this or more than 30 days have passed, fill out this form:


To learn why Yandex asks you to change your password, see Help.


To learn how to restore access to an account with two-factor authentication, see Help.

To learn about additional verification when logging in to your account, see Help.

This message means that to recover your password, you need to contact the owner of the domain that provided you the mailbox. They can reset your password and tell you the new password. Mailboxes on the domain are managed by the domain owner, so Yandex support cannot help you restore passwords to them.

If you have a tut.by, e-mail.ru, or e1.ru mailbox, you can only change your password in your account area: tut.by account, e-mail.ru account, e1.ru account.

If you are a domain administrator, contact Yandex.Connect support.

Do you remember your account password?

To learn how to change the phone number linked to your Yandex ID, see Help.


To change the phone number, you must first restore the password for the username. First, try to restore access on your own.

If you can't restore access, fill out this form:


Do you remember your account password?

Use the Change security question page.


First, try to restore access on your own, then change the security question.

If this doesn't help, fill out this form:


You cannot change your username. However, you can register a new account and use two email addresses in the same mailbox. Learn more about this in Yandex.Mail Help.

Email addresses that don't have a trash can icon next to them are aliases of your main address, that's why you can't and don't have to delete them. Aliases are simply your addresses in other Yandex domains.

First, try to restore access on your own.

If this doesn't help, fill out this form:

You can't merge accounts or transfer all data from one account to another.

However, some Yandex services make it possible to transfer data to other usernames. For more info, see the Help for these services.

To learn how to delete an account, see Help.

Follow our recommendations.

Linking may not work if the card doesn't support online payments. Also, the card can't be linked if it's not protected with 3D Secure technology. For more info, see Help.

If you encountered another problem, fill out this form:

For more information about the payment history, see Help.

You can find the information you need in the Help section of that service at yandex.com/support.

Users most often ask:

You can most likely find the information you need on the Yandex Subscriptions page. If you can't find answers to your question, please use the feedback form on the subscription FAQ.

You might find the answer to your question in the Help section on syncing or password managers.

If you don't find an answer to your question, contact Yandex Browser support.

To more quickly find an answer to your question, see Yandex.Mail Help.