Support service

Yandex.Passport is a dashboard, where you can register and set up an account on Yandex. After creating an account, you gain access to all the features of Yandex services. You can use Yandex.Mail, Yandex.Disk, and much more.

Please choose the topic of your question:

First, try to restore access on your own.

If this doesn't help, fill out this form:

Try to recover your username on your own or follow our recommendations in Help.

If this doesn't help, fill out this form:

You can restore access on your own within 30 days of deleting the account.

If you couldn't do this or more than 30 days have passed, fill out this form:


To learn why Yandex asks you to change your password, see Yandex.Passport Help.


To learn how to restore access to an account with two-factor authentication, see Yandex.Passport Help.

To learn about additional checks when logging in to your account, see Yandex.Passport Help.

This message means that to recover your password, you need to contact the owner of the domain that provided you the mailbox. They can reset your password and tell you the new password. Mailboxes on the domain are managed by the domain owner, so Yandex support cannot help you restore passwords to them.

If you are a domain administrator, contact Yandex.Connect support.

Do you remember your account password?

To learn how to change the phone number linked to your account, see Yandex.Passport Help.


To change the phone number, you must first restore the password for the username. First, try to restore access on your own.

If you can't restore access, fill out this form:


Do you remember your account password?

Use the Change security question page.


First, try to restore access on your own, then change the security question.

If this doesn't help, fill out this form:


You cannot change your username. However, you can register a new account and use two email addresses in the same mailbox. Learn more about this in Yandex.Mail Help.

Email addresses that don't have a trash can icon next to them are aliases of your main address, that's why you can't and don't have to delete them. Aliases are simply your addresses in other Yandex domains.

First, try to restore access on your own.

If this doesn't help, fill out this form:

You can't merge accounts or transfer all the data from one Yandex.Passport account to another.

However, some Yandex services make it possible to transfer data to other usernames. For more info, see the Help for these services.

To learn how to delete an account, see Yandex.Passport Help.

Follow our recommendations.

Linking may not work if the card doesn't support online payments. Also, the card can't be linked if it's not protected with 3D Secure technology. For more info, see Yandex.Passport Help.

If you encountered another problem, fill out this form:

You can find the information you need in the Help section of that service at yandex.com/support.

Users most often ask:

You can most likely find the information you need on the Yandex Subscriptions page. If you can't find answers to your question, please use the feedback form on the subscription FAQ.

You might find the answer to your question in the Help section on syncing or password managers.

If you don't find an answer to your question, contact Yandex Browser support.

To more quickly find an answer to your question, see Yandex.Mail Help.