FAQ

  1. How can I change my password?
  2. How do I add a phone number?
  3. Why doesn't the password restore code work?
  4. Why have I been asked to remove my number from other accounts?
  5. How do I add an alternate email address?
  6. What's the point of the Don't remember me checkbox next to the username and password fields?
  7. I was at an internet cafe and forgot to click Log out. What should I do?
  8. Some apps have suddenly lost access to your account

How can I change my password?

Fill out the form on the Change password page. Follow our recommendations to create a reliable password.

If you receive a message that your password was entered incorrectly, try resetting it.

How do I add a phone number?

You can add a number on Phone numbers page. You can find detailed instructions in the section Link your phone number

Why doesn't the password restore code work?

Each restore code cancels any previous codes. If you requested three codes in a row, only the third code will work.

Why have I been asked to remove my number from other accounts?

Your phone number can't be linked to more than nine accounts simultaneously.

How do I add an alternate email address?

You can add an alternate email address on the Email addresses page. You can find detailed instructions in the section How to confirm an alternate email address.

What's the point of the “Don't remember me” checkbox next to the username and password fields?

If you check this box before logging in to Yandex, the browser will forget your login details after a certain period of time. This can be useful on a computer that doesn't belong to you, such as logging in as a guest or when you're at an internet cafe. More information about the checkbox is found in the Don't remember me subsection.

I was at an internet cafe and forgot to click “Log out”. What should I do?

Open the Yandex.Passport home page and go to the link Log out of all computers. This means you are immediately logged out on all computers that you ever logged in on.

Some apps have suddenly lost access to your account

If you have changed your password or clicked on Log out of all computers, you will have to log in again not only in the browser, but also in most apps that are using your account.

Note. Apps lose access to your account, because changing the password and logging out of all computers revokes all OAuth tokens issued for your account.