FAQ

How can I change my password?

Fill out the form on the Change password page. Follow our recommendations to create a reliable password.

If you receive a message that your password was entered incorrectly, try resetting it.

How do I add a phone number?

You can add a number on the Phone numbers page. For detailed instructions, read the Phone numbers section.

Why doesn't the password restoration code work?

Each restoration code cancels any previous codes. If you request three codes in a row, only the third code will work.

Why have I been asked to remove my number from other accounts?

Your phone number can't be linked to more than nine accounts simultaneously.

How do I add an alternate email address?

You can add an alternate email address on the Email addresses page. You can find detailed instructions in the section authorization/email.html#concept2.

What's the point of the “Don't remember me” checkbox next to the username and password fields?

If you check this box before logging in to Yandex, the browser will forget your login details after a certain period of time. This can be useful if you're on a computer that doesn't belong to you, such as when you have guest access or when you're at an internet cafe. More information about this checkbox can be found in the Don't remember me subsection.

I was at an internet cafe and forgot to click “Log out”. What should I do?

Open the Yandex.Passport home page and click on the Log out of all computers link. This will immediately log you out of all computers that you ever logged in on.

Some apps suddenly lost access to my account

If you changed your password or clicked Log out of all computers, you will have to log in again in the browser, as well as in most apps that are using your account.

Note. Apps lose access to your account because all OAuth tokens are revoked when you change your password and log out of all computers.