Restore access when using one-time passwords
You may need to restore access to your account if you lost or broke the phone that you installed Yandex.Key on. Keep in mind that someone who finds your phone may get access to your account.
To restore access to your account on your own, you will need the phone number linked to your account and the PIN code that you used to set up one-time passwords. If you don't have access to that phone number or you forgot your PIN code, fill out the form to contact our support staff.
When you successfully restore access to an account that uses one-time passwords:
Two-factor authentication gets disabled
All sites and apps lose access to your account
Old application passwords stop working
You can set up one-time passwords again immediately after restoring access to your account.
To restore access to an account that used one-time passwords:
- Go to the access management page.
- Fill out the form and click Next.
Confirm the phone number that you linked to your account:
Enter your number in the field and click Send code. You will receive an SMS with the code.
Enter that code in the space provided.
If you can't access the linked phone number or you've forgotten which number it is, click I've forgotten my phone number to contact our Support staff. Independently restoring access without a phone number is not possible.
After you correctly enter the code from the SMS, you will be prompted to enter the PIN code which you created when setting up one-time passwords.
If you enter the wrong PIN code 10 times, you are automatically blocked from further attempts to restore access. In this case, you should fill in the form to restore access.
If the PIN code is entered correctly, you can set a new password for your account. Then you can re-activate 2FA.
You will need to create new app passwords for third-party apps and mail importers because your old passwords will stop working after you disable 2FA. New passwords can be created on the access management page.
If you lose the phone that you installed Yandex.Key on
Theoretically, someone could figure out your Yandex.Key PIN code. Therefore, if you can restore access to your account using the number of the phone you lost, then someone who finds your phone could access your account.
To minimize your risk of being hacked:
Block the SIM card by following your mobile service provider's instructions. That way only you can restore access to your account.
- Get a new SIM card and restore access to your account following the above instructions.