Phone number

To ensure additional protection of your account and receive alerts from Yandex services, you can link your mobile phone number to your Yandex account.

Yandex.Passport allows you to link multiple phone numbers to your account, but only one of them can be used as a protected number for recovering access if your credentials are lost or stolen.

The protected number can also be used instead of a username when logging in to Yandex.

  1. Link your phone number
  2. Change your phone number
  3. Delete your phone number

All phone numbers you've added to your account are listed on the Phone numbers page.

Link your phone number

Each account can have only one protected number (which can subsequently be changed) linked to it and as many additional numbers as you wish.

To add a phone number:

  1. Go to Phone numbers.

  2. Enter the phone number in international format and click the Add button. Yandex will send you an SMS with the confirmation code.

    Note. One number cannot be linked to more than 10 accounts at the same time. If the entered number is already linked to 10 accounts, Yandex.Passport will automatically unlink it from all other accounts. An email notification will be sent to the inboxes of the un-linked accounts.

    Recommended phone number format:

  3. Enter the confirmation code you receive in the Code field to confirm that the phone number being added belongs to you. To confirm that this is your account, enter your account password (not the payment password) in the Password field.

  4. Click the Confirm button.

    If you enter the correct code and password, your phone number will be immediately linked to the account.

Change your phone number

An additional telephone number is easy to change: link the new additional number and delete the old one.

Note. If you lose your SIM card or it stops working, you can restore the number at one of your mobile operator's locations.

To change your protected phone number:

  1. Go to Phone numbers.

  2. Click Edit next to the protected phone number.

  3. If you don't have access to your old phone number, flip the I have access to the phone number ... switch off (in this case your phone number will take 30 days to change).

  4. Enter your new phone number in the field and click Replace.

    Yandex will send a confirmation code to your new phone number and a message with the code to your old phone number (if you indicated that you have access to it). You will also receive a notification at all email addresses that are linked to your account.

    Note. One number cannot be linked to more than 10 accounts at the same time. If the entered number is already linked to 10 accounts, Yandex.Passport will automatically unlink it from all other accounts. An email notification will be sent to the inboxes of the un-linked accounts.
  5. If you have access to the old phone number, then start by entering the confirmation code you receive there. If you can't access your old phone number, then enter the code sent to your new phone. Enter your password and click Confirm.

    • If you entered both codes correctly, your phone number will be changed when you click the button.

    • If you do not have access to the old number, then your protected number will be changed in 30 days. Yandex will remind you of this periodically, in case a hacker is trying to change your phone number and you missed the first set of notifications. You can cancel the pending phone number change at any moment just by clicking Cancel on the Phone Numbers page.

Delete your phone number

You can also delete a phone number that you don't own anymore or that you don't want to use for messages from Yandex.

  1. Go to Phone numbers.

  2. Click Delete next to the phone number. An additional number can be deleted immediately, but deleting your main number requires that you confirm using an SMS code.

    Yandex will send two messages to the protected phone number that you want to delete, a deletion notification and a numeric code. You will also receive notifications at all email addresses linked to your account.

  3. If you don't have access to the phone number, flip the I have access to the phone number ... switch to off (in this case the phone number will take 30 days to delete).

  4. Enter the code you received (if the phone number you want to delete is accessible) and your account password. Then click Confirm.

    • If you correctly enter the code you received, the telephone number will be deleted when you click the button.

    • If you don't have access to the number you wish to delete, it will be deleted in 30 days. This delay protects you if an intruder somehow logs in to your account and tries to delete your phone number.

      You can cancel the postponed deletion at any moment: simply click Cancel on the Phone Numbers page.

If you did not click Confirm, the deletion will be automatically canceled in 30 days.