Questions and answers about delivery

Why is the incorrect delivery cost shown?

This is most likely due to errors in the delivery settings.

The incorrect cost is shown for the store's local region, and the rates are shown in the price list.
The incorrect cost is shown for the store's local region, and the rates have been configured in the personal account
  • Make sure that the store region does not include regions, districts, and municipalities with other delivery rates.

  • Check the price list to ensure that it includes the correct product weight (if your rates are calculated by weight) and that the product is listed in the right category (if the rates are configured by category).

Incorrect cost for shipping to another region
  • Make sure that the region where you are shipping to does not include regions, districts, and municipalities with other delivery rates.

  • Check the price list to ensure that it includes the correct product weight (if your rates are calculated by weight) and that the product is listed in the right category (if the rates are configured by category).

Why is an incorrect delivery period being shown?

This is most likely due to errors in the delivery settings.

Incorrect delivery period for the store's local region, and the rates have been provided in the price list

  • Make sure that the Use data from the price list option is selected in your personal account.

  • Check the data in the delivery_options / local_delivery_days element.

    Attention. If this element is not included in the price list and  available has the value true, Yandex.Market will display a delivery period of 0–2 days.

    For delivery_options, verify the order time in the order-before attribute and make sure that it is specified in the store's time zone.

  • Specify the business hours for your delivery service.

The incorrect delivery period is displayed for the store's local region, and the rates have been configured in the personal account

  • Make sure that the store region does not include regions, districts, and municipalities with other delivery periods.

  • Check to make sure that the If you order before field in the table of rates correctly specifies the time in the store's time zone.

  • Make sure that the available element in the price list has the value true.

  • Specify the business hours for your delivery service.

Incorrect delivery period for shipping to another region

  • Make sure that the region where you are shipping to does not include regions, districts, and municipalities with other delivery periods.

  • Check to make sure that the If you order before field in the table of rates correctly specifies the time in the store's time zone.

  • Make sure that the available element in the price list has the value true.

  • Specify the business hours for your delivery service.

Why has my offer disappeared from Yandex.Market or is no longer displayed in another region?

Possible reasons:

  • The value false is displayed for the delivery, store and pickup elements in the price list.

  • “No Courier Delivery” has been selected in the rate, delivery services have not been specified, and customer pickup has not been configured in the region.

  • One of the rates has been selected (“Weight”, “Weight and Price” or “Category and Weight”), but the weight is not specified in the price list and Customer Pickup has not been configured in the region.

  • The To suspend the screening of the proposals option has been enabled for the region.

  • Your offers have stopped being displayed on Yandex.Market due to errors that were discovered by the quality control service.