Signing up for order prepayment with Yandex.Market

Attention. If your store is not registered as a legal entity in Russia, you can't enable the program or the prepayment option yourself. To enable this program, contact a Yandex.Market manager. Your store will be connected to the program using the API and be able to accept prepayments right away.

If you sign up for prepayment, users will be able to pay for your products immediately when placing an order on Yandex.Market. The available prepayment methods include bank cards and Yandex.Money. These payment methods are displayed next to your store offers and on the order page.

Why sign up for prepayment?

  • You can promptly receive payments in your store account — even before the buyer receives the order (usually on the next business day after the order has been dispatched for delivery).

  • It is less likely that the buyer will cancel the order or not pick up the goods.

  • You will have fewer problems with refunding purchases:

    • If the order is canceled before it is dispatched for delivery, Yandex.Market will issue a refund to the customer. The funds that were placed on hold in the buyer's account are released.

    • When a customer returns a product after they have received their order, the store can easily issue a refund through the personal account.

How to sign up for prepayments

You can activate prepayments for any order processing method from Yandex.Market (CMS, API or personal account). Before signing up, you can test orders involving prepayment by using the API or in your personal account depending on the order processing method that you select.

Attention. If your store has already signed up for prepayments under the old system (through Yandex.Money), you will need to sign up for prepayments again (see the question below).

Step 1. Fill out the application form

  1. Open the Connections and setup → General settings page. Click To submit a new application in the Pre-payment when taking orders section.

  2. Fill out the form. Only an Administrator or Main Contact for your store can fill out the form.

Instructions for filling out the form:

  • Your prepayment will be credited to the account that you specified on the application. If the legal information specified on the application differs from what was specified at the time of store registration, it will be completely updated in the Market database after prepayment registration is complete. You will be able to view the updated information in the Legal information section on the General settings page.

    Attention. After prepayment is enabled for your store, you will not be able to change your legal information yourself.
  • Registering several stores to accept prepayments:

    • If multiple stores belong to one legal entity or entrepreneur, then you can list all of your stores on one application by selecting them in the Stores drop-down menu.

    • If the stores belong to several legal entities or individual entrepreneurs, then the application for each store must be submitted separately.

  • Notices about the prepayment registration status will be sent to the email address that was entered in the Email of the contact person field.

    Attention. In the future, any requests to disable prepayment or change legal information will only be accepted from this address.
  • If you are acting on the basis of a power of attorney, attach an electronic image of this document to your application.

You can save the application and return to it later if you forget any of the information, such as, for example, the OGRN or BIC. When your application is completely ready, click Continue.

Step 2. Sign and submit the application

  1. Download and print out the application. It will be automatically formatted.

  2. Sign it and attach an electronic image of it to your application.

  3. Click Submit.

Your application will be processed in two business days. If you are acting on the basis of a power of attorney, attach it to the application.

Step 3. Undergo verification

After you submit your application, you will receive a test order involving a prepayment. You can fulfill it by using the API or in your personal account depending on the order processing method that you select.

If the control order is not fulfilled

You will not be able to register to accept prepayment if your store is not able to process the control order involving a prepayment. This will not change your store's publishing status on Yandex.Market. Your store will continue to receive orders with postpayments. You will receive a message about any errors and information about the further steps that you need to take in the Pre-payment when taking orders. section.

Registration results

Notifications and information about the registration results will be sent to the email address of the chief representative and contact person indicated in the application. If the outcome is positive, then customers will be able to start paying for your products on Yandex.Market using prepayments within 24 hours.

Step 4. Provide original documents

Submit the original application and a copy of your power of attorney (if you are acting on the basis of one) to the following address within 30 days of registration: Yandex.Market LLC, d. 16, ul. L'va Tolstogo, Moscow, Russia, 119021

Payment features

For prepaid orders the store pays an agency fee of 2% of the total cost of the order (cost of the products + delivery cost) and does not pay the minimum commission fee for the order. If the store has increased the commission fee for the order, it only pays the difference between its commission fee amount and the minimum fee.

You can find detailed information about the fee in the Fee Paid by the Store sections.

FAQ

How much time will it take to sign up?

Application processing does not take more than two business days. If additional information or documents are requested, then additional two business days will be required to process them.

Can I disable prepayments or sign up for them again?

Yes, you need only select the Disabled / Enabled option on the General settings page.

What should I do if the store has already signed up for prepayments through Yandex.Money?

You will need to sign up for prepayments again. You can accept prepayments through Yandex.Money until July 1. If you do not switch to the new prepayment system by July 1, it will be disabled for your store.

What should I do if my payment or legal information changes?

Attention. After you sign up for prepayments, you will no longer be able to independently edit the data in the Legal information section on the General settings page.

In order to update your information, you will need to send a request to the address market-payment@support.yandex.ru from the email address that was provided on the prepayment registration application.

If you still accept prepayment through Yandex.Money and you have changed your bank details, you will not be able to update them within this prepayment system. You will need to sign up for prepayments again with new payment details.

Our shop already offers a prepayment option. Why should I sign up for prepayments through Yandex.Market?

The buyer can select a prepayment option in your store only if they decide to place an order on your store's website. If a customer places their order directly on Yandex.Market, they will not be able to use your prepayment option. Therefore, we recommend that you activate the prepayment option in addition to the “Yandex.Market Quick Order” program.