How to find out why offers are hidden
Some offers that you passed in the price list may not be displayed on Yandex.Market:
- In all regions (for example, if there are errors in the price list).
- Only in certain regions (for example, if delivery is configured incorrectly).
The offer is hidden in all regions
Most of the hidden offers are in the report (Assortment → Hidden offers). To find out how to resume displaying this offer, click More detailed in its line.
- During each service indexing (every 3-6 hours).
- In the report on indexing.
- In the report on hidden offers, click on the offer title, and then click Error fixed.
- In the quality error report, in the appropriate section, click Error fixed.
- During each service indexing (every 3-6 hours).
- In the report on indexing.
- In the report on hidden offers, click on the offer title, and then click Error fixed.
- In the quality error report, in the appropriate section, click Error fixed.
| The reason from the report | Explanation | What should we do? |
|---|---|---|
| Errors in the price list | Yandex.Market checks the price list: If there is an error in the offer, it will not be published. You can view the errors: | Fix the errors and upload the price list again. |
| Quality errors | The QA team verifies your store on a regular basis. If there are errors in your offers, these offers are hidden. | Fix an error and report it to Yandex.Market: |
| Data hasn't been updated yet | If you changed information about offers in your price list, these changes will appear on Yanex.Market not immediately but during the next indexing. | Wait for the next service indexing (performed every 3-6 hours) and the offer will appear automatically. Note. Some information about offers is updated faster. |
| Offers hidden via the API | You have hidden the offer via the API yourself for a period from one hour to 30 days. | You can wait until the offer appears again, or resume its display beforehand. |
| Other problems | The product cannot be placed on Yandex.Market. | Review the Requirements for stores and Requirements for advertising materials. |
| The offer contains words that cannot be used, for example, “original”, “discount”, or “restored”. | Amend the offer and upload the price list again. | |
| Other problems (for example, the offer is hidden at the manufacturer's request). | Contact the Support service. |
| The reason from the report | Explanation | What should we do? |
|---|---|---|
| Errors in the price list | Yandex.Market checks the price list: If there is an error in the offer, it will not be published. You can view the errors: | Fix the errors and upload the price list again. |
| Quality errors | The QA team verifies your store on a regular basis. If there are errors in your offers, these offers are hidden. | Fix an error and report it to Yandex.Market: |
| Data hasn't been updated yet | If you changed information about offers in your price list, these changes will appear on Yanex.Market not immediately but during the next indexing. | Wait for the next service indexing (performed every 3-6 hours) and the offer will appear automatically. Note. Some information about offers is updated faster. |
| Offers hidden via the API | You have hidden the offer via the API yourself for a period from one hour to 30 days. | You can wait until the offer appears again, or resume its display beforehand. |
| Other problems | The product cannot be placed on Yandex.Market. | Review the Requirements for stores and Requirements for advertising materials. |
| The offer contains words that cannot be used, for example, “original”, “discount”, or “restored”. | Amend the offer and upload the price list again. | |
| Other problems (for example, the offer is hidden at the manufacturer's request). | Contact the Support service. |
If the offer is not in the report, check the registration status, price list, and settings yourself.
- Why the offer is not in the report
- Tip. Check whether the offer is hidden in all regions. If it is not displayed only in some regions, you can find out the reasons in the next section.
The store is not activated. You can view the activation status in the top left corner of your personal account. If the store is activated, it is marked with a green dot.
The offer does not have a link in the price list (element
url). This element is necessary so that customers could go to the store's website.Item weight (element
weight) does not fit the category restrictions. Download a list of acceptable values.The price list shows the value
falsefor thedelivery,store, andpickupelements.The bid is lower than the minimum one and display by minimum cost per click is disabled via the API or PriceLabs.
Tip. You can view all the offers that are hidden through the option in PriceLabs in your personal account on the service. Go to report.
The offer is hidden in certain regions
Check your delivery and pickup settings. The offer is not displayed if:
Neither delivery, nor customer pickup is configured for the region.
“No Courier Delivery” has been selected in the delivery rate, delivery services have not been specified, and customer pickup has not been configured in the region.
One of the following rates has been selected: “Weight”, “Weight and price”, “Category and weight”, but:
No weight is specified in the price list, and no customer pickup is configured for the region.
The weight is specified incorrectly: certain categories have limits on the minimum or maximum weight value.
The To suspend the screening of the proposals option has been enabled for the region.
The bid is lower than the minimum one and display by minimum cost per click is disabled via the API or PriceLabs.
Tip. You can view all the offers that are hidden through the option in PriceLabs in your personal account on the service. Go to report.Due to different minimum costs in different regions, the offer may not be shown only in certain regions.
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