Changing user account settings

Use the button in the top-right corner of the screen to edit your user settings.

Change your password

The password that you use to access the Ad Network is also the password for all Yandex services, so you can change or restore it only through :

If you would like to change your password, click the Change password link to be redirected to the Yandex.Passport page.

Editing contacts

Contact information is displayed on the Personal information tab. To change your contact information, edit the relevant fields and click Save.

Changing payment details

If you would like to modify the payment details specified during registration, email a request containing your username and contract number.

Subscribe to our mailing list

Use the Personal information tab to subscribe to or unsubscribe from newsletters.

The Advertising Network monthly newsletter keeps you up-to-date with our news and provides helpful advice and recommendations.

By subscribing to statistics monitoring, you'll receive daily statistical data on the products placed (for the previous calendar day compared with data for the same day of the previous week).

Newsletters will be sent to the addresses specified in the Email field.

Global blockings

Use the Global blockings tab to block impressions for undesirable ads (for example, ads from competitors). The set restrictions apply to Yandex.Direct ads in Direct and RTB blocks on all the user's platforms and mobile apps.

Ads can be blocked:

  • By website domain.

  • By mobile app Bundle ID.

  • By phone number (blocking by phone number is only used for ads that do not link to a site or a page in the app store).

Specify the domain, Bundle ID or phone number in New blockings and click Add. All changes to settings will automatically take effect 30 minutes after saving them.

To cancel blocking, find the block in the Blocked section and use to delete it (appears when you mouse over it).

Note. Note that disabling ads that link to certain domains may result in a reduced number of ads being displayed and potentially may reduce your revenue from ad placement.

You can also disable unsolicited ads on your platform (or mobile app) by changing the platform (or app) settings, and you can restrict impressions for ads in any RTB blocks. All the restrictions you set will be taken into account.

If you didn't find the information you were looking for, check the FAQ or contact us.

Why was my account blocked?

Yandex takes the security of its ads very seriously, therefore we cannot disclose the reasons behind the blocks we issue to partner accounts, nor do we engage in any communication regarding the severity of violations or ways to rectify the problem.

If we detect that the security of advertising materials is under threat, Yandex reserves the right to terminate an ad platform's participation on the Yandex Advertising Network and block a partner account in order to protect the interests of our advertisers as well as to protect our automated algorithms that we use to detect invalid ad impressions or clicks.

How do I restore a blocked account?

Unfortunately, blocked accounts cannot be restored. Keep in mind that these measures were taken only after a thorough analysis, which revealed a threat to the security of our advertisers' ad materials on sites registered under your account.

Other issues