Technical support

Report an issue

If you run into problems while working with the browser and you cannot find solutions in the Help articles, you can get help from the Yandex support service.

To send a message about an error:

  1. Click the icon

    In the upper-right corner of the browser

    AdvancedReport an issue. A new Contact us tab opens.
  2. Start filling in the Issue description field. As you type your text, you will see tips on solving common problems under the box.
  3. If none of the tips help, please describe your problem in detail.
    Required information
    • A step-by-step description of what you did before you got the browser error.
    • Text of the error message displayed.
    • Type of computer (PC, laptop, tablet), CPU, RAM.
    • Link to the page where the issue occurred.
    • Contact email address.
    • Screenshot of the error message screen.

      Note. By default, a screenshot of the page that you went to Contact us from is attached to the message. If necessary, you can attach a different file or not attach any screenshot at all.

  4. Click Send.

Your error report will be supplemented with information about the operating system and Yandex.Browser on your computer.

Tip. The brower can have the Bug report extension enabled. Its icon is displayed in the upper-right corner of the browser window. Click the icon to go directly to the Contact us page and send an error message.

Allow sending usage statistics and crash reports

You can help us determine which improvements should take first priority in the browser and in our services. Allow the browser to send Yandex usage statistics and crash reports:

Note. The statistics are sent anonymously. You do not need to worry about your data privacy.

  1. Click the icon

    In the upper-right corner of the browser

  2. In the lower part of the Settings page, click the Show advanced settings button.

  3. In the Privacy section, select the options:

    • Send usage statistics to Yandex.
    • Send crash reports to Yandex.

Note. The boxes indicated are checked by default.

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