Solving problems

Getting started

Supported platforms

Yandex.Navigator is supported on iOS 8 and higher and Android 3.0 and higher.

The app is not supported on the following platforms: Symbian, Java, Windows Mobile, Windows CE, bada. We can not guarantee that Yandex.Navigator will function stably on them.

If you installed the app on your device running on iOS 7 or lower, you can re-load an older version of the app on that device.

Where can I find it?

The Android version can be downloaded from the Yandex.Store.

If you experience problems downloading the app from Google Play, please contact Google support.

How is Yandex.Navigator different from Yandex.Maps?

The Yandex.Navigator interface is designed for use while driving and guides your movements with voice prompts.

What languages does Yandex.Navigator support?

Russian, English, Ukrainian, and Turkish.

If a different language is set on your device, the app will launch in English.

How can I find out what version of the app I have?

  1. Tap on the lower part of the screen to bring up the toolbar.

  2. Tap Menu .

  3. Select About.

Where can I find the License Agreement?

  1. Tap on the lower part of the screen to bring up the toolbar.

  2. Tap Menu .

  3. Select About.

  4. Tap on the License Agreement.

How can I find out about other Yandex apps?

  1. Tap on the lower part of the screen to bring up the toolbar.

  2. Tap Menu .

  3. Select More Yandex apps.

Do I need to adjust my device settings for the program to work properly?

Usually you don't.

You may need to adjust your settings if you blocked a certain function that may affect how the program works.

For example, if you didn't allow the app to access your microphone or Location, then go to your device settings, find Yandex.Navigator, and change your settings.

How can I sync program settings to my other devices?

The app settings automatically sync to all your devices.

To disable syncing and only save your settings on the device you are currently using:

  1. Tap on the lower part of the screen.

  2. Tap Menu .

  3. Disable the option under Settings → Sync settings.


How do search suggestions work?

The search suggestions give you a list of places whose names relate to your search. These places are listed by order of distance from the center of your current map.

Tap on your account in the list.

Suggestions only display if you are connected to the internet.

How do I clear my search history?

To clear your search history:

  1. Tap on the lower part of the screen.

  2. Tap Menu .

  3. Choose Settings → Saved data.

  4. To clear your location search history, select Clear search history.


Why was I not able to set my route?

You can only set routes in certain countries. If you were not able to set your route, let us know.

How can I clear my route history?

To clear your route history:

  1. Tap on the lower part of the screen.

  2. Tap Menu .

  3. Choose Settings → Saved data.

  4. To clear your route history, select Clear search history.

Offline maps

What are offline maps and why are they useful?

Offline maps are city maps that are saved in your phone's memory. With offline maps, the app works faster and you consume less data.

Saved maps can only be used as images; you can't search for places or set routes on them.

See Download, update, delete for information on how to download maps.

My city's map is not in the list available for downloading. What should I do?

If your city's map is not included in the list of those that can be downloaded, send us a message and we will take note of your request.

Road alerts

What are road alerts?

Road alerts are map points plotted by the app's users.

They mark traffic accidents, road works, surveillance cameras, road closures, bridge openings, etc.

Additionally, there is another type of "road alert" called “conversations”. These are points where you can start a discussion on any permissible topic (read the answer to Are road events and conversations moderated? for a list of topics that aren't permitted).

See Road alerts for information on how to view or hide road alerts and how to add them to the map.

How long will a road alert display?

Road alerts will display for about 20 minutes. Every confirmation of that event that we receive from other users will prolong this period.

If you have information about a road alert at a particular location (for example, if you spot a surveillance camera), let us know by writing to Yandex.Navigator support.

Are road events and conversations moderated?

Yes. The moderation rules are as follows:

  1. If you mark a road event such as an Accident, Speed camera, Road work, or Other, your note should only contain information about that road event.

  2. Conversations provide a means to discuss current road situations, but are not a means to spread other information.

A message of either type will be flagged under the following circumstances:

  1. It violates that country's laws.

  2. It contains profanities or other inappropriate words.

    This includes obscenities where part of the letters are replaced by stars or other symbols, yet the intended meaning is read and understood by native speakers.

  3. It incites hatred or attempts to humiliate a person or group based on their sex, race, nationality, language, country of origin, religious beliefs, or membership in a particular social group.

  4. It contains ads.

  5. It contains incomprehensible groups of words or letters.

  6. It contains a phone number or other contact information.

  7. It contains political slogans or appeals to action.

  8. It reports a bombing or other extreme situation that we can not verify and that may frighten other users.

If a user's messages contain inappropriate content, they may be blocked from the app (see Why was I blocked from "conversations"?).

Why was I blocked from "conversations"?

A user can be blocked if they send messages with non-permissible content (see Are road events and conversations moderated?).

If this is the first time you were blocked, the block will be lifted in 24 hours.

The block will not be lifted after your second offense.


Read the Yandex blog to find out more about how Yandex.Traffic works.

How can I let Yandex know about traffic jams?

Information about your location and speed is sent to Yandex's server when you use the app. This data helps to analyze road congestion.

Attention! This data is obfuscated and confidential.

How up-to-date is traffic information?

Yandex.Traffic displays information provided by users of Yandex.Maps and Yandex.Navigator. SeeTraffic for more on how this data is displayed.

The more frequently data is received, the more up-to-date it is. The current overview of the traffic situation is displayed for a certain time period. If new data comes in during that time, then the traffic display will change to reflect it. If there is no new data, then traffic information will stop displaying until new data comes in.

Push notifications

I can't enable Push notifications (iOS)

Go to your device's Settings → Notifications, choose Yandex.Navigator and enable Allow notifications.

You can also choose how you want to get notifications: via the Notification Center, Sounds, Badge App Icon, or on your Lock Screen.

I can't enable Push notifications (Android)

Go to your device's System settings → Notifications and choose Allow notifications for Yandex.Navigator.

I didn't get a notification on my phone or tablet

Maybe your phone can't access the internet. Make sure that you are connected to Wi-Fi or can exchange data and communications.

Possible problems

Why can't my location be determined?

You might not have allowed your device to determine your location. To allow it:

  • Android 4.3 and earlier: in the menuSettings → My location turn on Using GPS.
  • Android 4.4 and higher: in the menu Settings → Location → Mode turn on Using all sources or Using GPS.
  • iOS: in the menuSettings → Privacy turn on Location Services. If these options are already enabled, then make sure nothing is blocking the GPS signal (like the roof of your car).

Why aren't voice commands working on iOS?

It might be because you didn't grant Yandex.Navigator access to your microphone in your device's settings.

See Do I need to adjust my device settings for the program to work properly?

Write to Support

If you have other questions about Yandex.Navigator or want to leave comments or suggestions, please write to us at Support:


Please describe your situation in as much detail as possible so that we can give you a thorough answer.