Troubleshooting

Getting started

How do I clear the history?

How do I set the correct time?

If the clock on the device shows the wrong time, and Yandex.Navigator calculates the arrival time incorrectly:

  1. Go to the device system settings (the Date and time section), and make sure that the time zone is set correctly.

    If you changed the time zone, close Yandex.Navigator and reopen it.

    Attention.

    Note that older versions of operating systems might have a time zone that doesn't match the city. For example, in Android 4.0, Moscow is associated with the GMT+4 time zone instead of GMT+3.

  2. If you completed the previous step and it didn't help, restart the device.

  3. If you completed the previous step and it didn't help, remove Yandex.Navigator cache and data in the device system settings (the Date and time section). Then restart the device.

Advertising on the map

You can place your organization's ads on the Yandex.Navigator map.

The business you are advertising must be associated with your login in Yandex.

To learn how to place ads, see the Help for Yandex.Directory.

Limits on opening Yandex.Navigator from another app

If you launch Yandex.Navigator from another app, you might get the message “Your app has exceeded the limit of Navigator calls”.

In this case, the app developers need to get a key (see Calling Yandex.Navigator).

Otherwise, you will encounter restrictions on calling the app.

Write to the app's support service.

If you have other questions about Yandex.Navigator or want to leave comments or suggestions, please write to us at Support:

Describe your situation in as much detail as possible so that we can give you a thorough answer.

Note.

If the Navigator is unable to accurately pinpoint your location, the listed methods for troubleshooting the situation do not solve the problem, and you are using an Android device, then send the following information to our support service:

  • The exact model number of your device.

  • Your device's operating system version (see Settings → About phone).

  • The app version and the UUID (the app installation ID).

    Tap the Menu button and choose About this app.

    The app version is listed under the name.

    Tap the Yandex.Navigator logo 5 times to copy the UUID to the clipboard, and then you can paste it into the form.

  • The time when navigation along the route ended.

  • The GPS track route. Connect your device to your computer and copy the log file located at the following address:

    /Library/Application Support/caches/recording/collected_records.sqlite

    Unfortunately, the log file is overwritten each time you open and use the app. If you run into problems detecting your location again, try to copy the log file immediately, without restarting the app (if the situation allows).

If possible, let us know how well other navigation apps on your device are able to pinpoint your location.