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Routes

Offline maps

Road alerts

Traffic

Read the Yandex blog to find out more about how Yandex.Traffic works.

Push notifications

Possible problems

Write to Support

If you have other questions about Yandex.Navigator or want to leave comments or suggestions, please write to us at Support:

Please describe your situation in as much detail as possible so that we can give you a thorough answer.

Note.

If Navigator doesn't determine your location accurately on an Android phone and the methods listed here don't help, please send us the following information:

  • The exact model of your device.

  • Your device's OS version (see Settings → About phone).

  • The version of your app and UUID (app installation ID).

    Tap Menu  and tap About.

    The app version is listed under the name.

    Tap the Yandex.Navigator logo 5 times to copy the UUID to the clipboard so that you paste it into the form field.

  • The time a journey took place.

  • The GPS track route. Link your device to your computer and copy the log file located at the following address from your device:

    /Library/Application Support/caches/recording/collected_records.sqlite

    Unfortunately, when you open and use the application, the new record overwrites the log file. Therefore, if you experience a problem determining your location again, try copying the log file right away if possible (without re-opening the program).

If you can also comment as to how well other navigation programs determine your location, please do.