Solving problems

Getting started

Search

Routes

Offline maps

Road alerts

Traffic

Read the Yandex blog to find out more about how Yandex.Traffic works.

Push notifications

Possible problems

Write to Support

If you have other questions about Yandex.Navigator or want to leave comments or suggestions, please write to us at Support:

Please describe your situation in as much detail as possible so that we can give you a thorough answer.

Note.

If Navigator doesn't determine your location accurately on an Android phone and the methods listed here don't help, please send us the following information:

  • The UUID of your app (app installation ID).To find it, tap Menu , select About and tap the Yandex.Navigator logo 5 times. This will copy your UUID to the clipboard so you can paste it in the form field.

  • Track route with GPS; link device to computer and remove log file located at following address from device: Android/data/ru.yandex.yandexnavi/files/recording/collected_records.sqlite

  • The exact model of your device.

  • The operating system version of your device and build number (see Settings → About phone).

If you have information about how well other navigations determine your location, that is also useful.