Problem with a subscription
I was charged twice
- A portion of your card number — the first 6 and last 4 digits.
- The payment date.
- The payment amount.
- The payment recipient.
I paid for a subscription, but it doesn't work
Make sure that you are logged into the same account that you used when buying the subscription. If you don't remember your login or password for this account, follow the instructions under Solving problems in Help for Yandex ID.
If you are using the correct account, try logging out of it and logging in again.
Tell us how you paid for the subscription:
There's no money on the card
If your card has insufficient funds on the day of payment, the subscription is not deactivated immediately: it remains active for seven more days. If the payment isn't received during this week, the subscription's features become temporarily unavailable. For the next three weeks, we'll wait for the payment and send you reminders by email. If the payment is not received by the end of this period, the subscription is deactivated.