Problems playing music

If the player doesn't work on the Yandex.Music page, follow these steps:

  • Update to the latest version of Adobe Flash Player.

  • Make sure that you don't have any extensions or add-ons installed in your browser that could block flash applications. Disable these extensions and add-ons. If you encounter problems, use the browser help (for Yandex.Browser, read the Page contents display incorrectly section).

  • Check to see if Turbo mode is enabled in your browser (for example, in Yandex.Browser or the Opera browser). Try disabling it while you're listening to music.

  • If you use an antivirus, firewall, or proxy server, turn it off temporarily.

  • If you are logged into Yandex, try changing the type of player you use in the browser (HTML 5 or Flash). Go to the service settings and in the Other group, select a player from the Player type list.

    Note. If the HTML 5 player is not available, update your browser to the latest version.
  • If you listen to music using your mobile device, install the Yandex.Music app. The web version is not designed for listening on mobile devices.

If these recommendations don't help, contact customer support. Indicate what exact tracks are not playing. Add the diagnostic information to the feedback form.