Problems playing music

Tell us about the problem:

  • Update to the latest version of Adobe Flash Player.

  • Make sure that you don't have any extensions or add-ons installed in your browser that could block flash applications. Disable these extensions and add-ons. If you encounter problems, use the browser help (for Yandex.Browser, read the Page contents display incorrectly section).

  • Check to see if Turbo mode is enabled in your browser (for example, in Yandex.Browser or the Opera browser). Try disabling it while you're listening to music.

  • If you use an antivirus, firewall, or proxy server, turn it off temporarily.

  • If you are logged into Yandex, try changing the type of player you use in the browser (HTML 5 or Flash). Go to the service settings and in the Other group, select a player from the Player type list.

    Note. If the HTML 5 player is not available, update your browser to the latest version.
  • If the equalizer is turned on in the player, disable it.
  • If you listen to music using your mobile device, install the Yandex.Music app. The web version is not designed for listening on mobile devices.

If these recommendations don't help, contact customer support. Indicate what exact tracks are not playing. Add the diagnostic information to the feedback form.

The service catalog may include several versions of the same track in different quality. The track version is usually selected automatically, depending on your internet speed. If you have a subscription, you can select track quality in the player. For more information, see the High sound quality subsection.

Yandex Music receives all its tracks from copyright holders. The service team make sure that the tracks aren't distorted or damaged. If you notice any distortion in the recording, please let us know.