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To get your request to the right specialist faster, specify the type of issue. Select a topic from the list:
You can find solutions to this problem in the section I paid for a subscription, but it doesn't work. If these recommendations don't help, fill out the feedback form below. Enter your username and describe the actions you took in order.
- In the web version of Yandex Music — review the recommendations in the Cancel subscription section.
- In the app — review the recommendations in the Yandex Music Help for mobile devices: iOS, Android, Windows Mobile.
- Through a mobile operator — cancel your subscription at the operator's office or in your personal dashboard on the operator's website.
If you purchased your subscription through the App Store or on Google Play, you can cancel it there even after you delete your account.
If the recommendations didn't help or you don't remember which account you set up a subscription for, please fill out the feedback form below.
You can only purchase a subscription in a limited number of countries.
- Your bank card is still valid.
- You have entered all card details correctly.
- There's money in the account. To verify a card, the service charges a small amount and immediately refunds it.
Ways to solve problems listening to music are described in the Problems playing music section. If these recommendations don't help, fill out the feedback form below. Enter your username, add your diagnostic data to the form, and describe the sequence of actions you took.
For ways to solve problems with music playback, see Problems playing music section. For problems with recommendations, see Recommendations.
To fix errors in how tracks and buttons are displayed, you can temporarily disable extensions and install the latest version of your browser.
If the problem persists, please fill out the feedback form below. Enter your username, add your diagnostic data to the form, and describe the sequence of actions you took.
Read the Register and log in section for more information about logging in to the service and access problems.
If these recommendations don't help, fill out the feedback form below. Add the diagnostic information to the form.
All music on the service is hosted in accordance with license agreements with the copyright holders. If you can't find the tracks you are looking for, it means that they were not included in any contracts. Additionally, part of the catalog is only available to users who paid for a subscription, as stipulated by the rights holders.
Yandex is always attempting to expand its music catalog and tries to get as many rights holders involved as possible. Let us know what music you would like to hear on the service, and we will try to get the rights to host it. Unfortunately, we can't guarantee that we will acquire those rights.
If you want to place your own works on the service, read the terms of music placement.
All music on the service is hosted in accordance with license agreements with the copyright holders. If you were not able to find an artist, track, or album that was previously available, it probably means that their agreement with Yandex Music has ended, or the track violated copyright.
The Yandex Music catalog contains albums and the descriptions that copyright holders give them. We make sure that the information posted is accurate and that tracks don't contain any misrepresentations and are not damaged.
If you notice an error in the music catalog, let us know.