What do you want to report?

Note. Yandex Music doesn't offer phone support. We process customer e-mails only. This way you can send us screenshots and diagnostic data, letting us help you more quickly and effectively.

To make sure your request ends up with the right specialist, please specify the type of issue. Select a topic from the list:

Subscription questions
Problems with a gift code
No track, album, artist, or podcast
Problem with the service
Issue with the music catalog
Violation of intellectual property rights
Other issues

You can find solutions to this problem in the section I paid for a subscription, but it doesn't work. If these recommendations don't help, fill out the feedback form below. Enter your username and describe the actions you took in order.

How you unsubscribe depends on how you subscribed to the service:
  • In the web version of Yandex Music: Review the recommendations in the Cancel subscription section.
  • In the app: See recommendations in the Help for Yandex Music for Mobile: iOS, Android.
  • Through a mobile operator — cancel your subscription at the operator's office or in your personal dashboard on the operator's website.

If you purchased your subscription through the App Store or on Google Play, you can cancel it there even after you delete your account.

If the recommendations didn't help or you don't remember which account you set up a subscription for, please fill out the feedback form below.

You can only purchase a subscription in a limited number of countries.

If you are in a country where you can pay for a subscription, read recommendations in the Purchase subscription section. Also check the following when trying to process the payment:
  • Your bank card is still valid.
  • You have entered all card details correctly.
  • There's money in the account. To verify a card, the service charges a small amount and immediately refunds it.
If these recommendations don't help, fill out the feedback form below.

All music on the service is hosted in accordance with license agreements with the copyright holders. If you can't find the tracks you are looking for, it means that they were not included in any contracts. Additionally, part of the catalog is only available to users who paid for a subscription, as stipulated by the rights holders.

Yandex is always attempting to expand its music catalog and tries to get as many rights holders involved as possible. Let us know what music or podcasts you'd like to listen to on the service, and we'll try to get the rights to host them. Unfortunately, we can't guarantee that we will acquire those rights.

If you want to place your own works on the service, read the terms of music placement.

Tip. To find out when new tracks from your favorite artist are available in the service, add the artist to your music library.

All music on the service is hosted in accordance with license agreements with the copyright holders. If you're unable to find a previously available artist, track, or album, most likely such an agreement terminated or the tracks were uploaded with copyright violations.

If tracks in your music library are gray, it means that Yandex Music's rights to use them have expired. We will do everything we can to negotiate these rights with the copyright holders of the music in question. Let us know what music you would like to hear on the service, and we will try to get the rights to host it. Unfortunately, we can't guarantee that we will acquire those rights.

All podcasts on Yandex Music are uploaded at the podcast author's initiative. If you can't find a podcast on Yandex Music, this means that its author stopped recording it or uploading it to the service.

If you want to upload your own podcasts to Yandex Music, read the Podcast uploading terms and conditions.

To solve problems with music playback, see Problems playing music or podcasts. If these recommendations don't help, fill out the feedback form below. Enter your username, add your diagnostic data to the form, and describe the sequence of actions you took.

To solve problems playing music, see Problems playing music or podcasts. For problems with recommendations, see Smart Playlists.

You can fix track and button display errors by temporarily disabling extensions and installing the latest version of your browser.

If the problem persists, please fill out the feedback form below. Enter your username, add your diagnostic data to the form, and describe the sequence of actions you took.

Read the Register and log in section for more information about logging in to the service and access problems.

If our recommendations weren't helpful, fill out the feedback form and add the diagnostic data to it.

The Yandex Music catalog contains albums and the descriptions that copyright holders give them. The team make sure the information is reliable. If you notice an error in the music catalog, let us know.

Yandex Music receives all its tracks from copyright holders. The service team make sure that the tracks aren't distorted or damaged. If you notice any distortion in the recording, please let us know.

Submit a copyright holder's claim regarding infringement of intellectual property rights.