I was charged twice
If you accidentally used two different payment methods or paid for a subscription for different accounts, please contact customer support.
- Subscription paid in the Microsoft Store
- In the email with your subscription confirmation, tap Order information. Wait for the PDF to download.
- At the bottom of the file, copy the order number from the link in the
1111-dgh1-ghh3gf-ghd1-ghh3gfformat and add it to the feedback form.
- Subscription was paid using a bank card in the web version of Yandex.Music or the app
Add a screenshot of your bank statement that shows the following information:
- A portion of your card number — the first 6 and last 4 digits.
- The payment date.
- The recipient of the payment — Yandex.Music.