Tracks that I downloaded disappeared

  • Make sure that you used the same account to log in to the app that you downloaded the tracks using. To see what account you are using in the app, go to the My music section and tap in the upper-right corner of the screen.To see what account you are using in the app, tap in the upper-left corner of the screen and then tap the profile photo. When you log in using a different account, all tracks that were downloaded using the previous account will be erased from your device's memory.
  • Make sure that you have a current subscription. To view the end date of your subscription, go to the My music section and tap in the upper-right cornertap in the upper-left corner and then tap your profile photo.
  • Check your cache settings Downloaded tracks are saved in your device's cache. If your app has a program that clears the cache, add Yandex.Music to the program's exceptions.