I paid for a subscription, but it doesn't work
Try solving the problem yourself:
- Log out of the app and log in again.
- Make sure that you are logged in to the same account that you bought a subscription using. If you use several accounts in the app, try logging in using each account.
- In the upper-right corner of the My music screen, tap . Tap Restore purchases in your profile. After you check this, your subscription will restore automatically.
If you are still unable to restore your subscription, please contact customer support. Attach your subscription payment confirmation and a screenshot of your Profile. We will look into your situation and restore your subscription for the period you paid for.