I was charged twice

If you accidentally used two different payment methods or paid for a subscription for different accounts, please contact customer support.
Subscription paid in App Store

Add a screenshot of the Subscriptions screen that shows your current subscriptions. Read the Apple user documentation to find out how to get to the Subscriptions screen.

Subscription paid in web version of Yandex.Music

Add a screenshot of your bank statement that shows the following information:

  • A portion of your card number — the first 6 and last 4 digits.
  • The payment date.
  • The recipient of the payment — Yandex.Music.