Disable automatic subscription renewal
When you pay for a subscription, the auto-renewal function is enabled automatically so that you don't have to re-subscribe in the future. You can cancel subscription auto-renewal at any time. In this case, only the free features will remain available in the app after your paid subscription period ends. Tracks you downloaded to listen to in offline mode will also become unavailable.
To disable subscription auto-renewal, select the option you used to pay for your subscription:
Do you have access to the device from which you paid for the subscription?
Disable automatic renewal in settings via the web version of Yandex.Music.
- Go to the Subscription tab in the settings.
- Under Payment history, see which payment method is listed in the last line.
When you cancel a subscription, you will get a message that your subscription is ending in your App Store account.
Your subscription status in your app profile will only change after it ends, at which point the App Store sends new data to Yandex.Music. All app functions will be available to you until your paid subscription period ends.
To can't refund the money you paid for a subscription: under the terms of the license agreement, Yandex.Music fulfills its responsibilities at the time when it gives the user access to the music catalog.
If you accidentally paid for a subscription twice, read the I was charged twice section.
If you have a different question, please contact customer support.
If you purchased your subscription through iTunes, you can cancel it yourself even if you already deleted your account. If you have deleted your account and forgot to cancel your subscription to the service, please let us know.